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All Journal Sinergi : Jurnal Ilmiah Multidisiplin
Hasiah
Fakultas Manajemen, STIM-LPI Makassar
Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Education Environmental Science Health Professions Immunology & microbiology Physics Social Sciences

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Pengaruh Manajemen Konflik dan Gaya Kepemimpinan Terhadap Loyalitas Pegawai pada Kementerian Sosial UPT Sentra Wirajaya Makassar Andi Jaya Langkara; A. Saharuddin; Hasiah
Sinergi : Jurnal Ilmiah Multidisiplin Vol. 2 No. 7 (2026): Sinergi: Jurnal Ilmiah Multidisiplin
Publisher : PT. AHLAL PUBLISHER NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66914/3eem2b65

Abstract

This study aims to determine the effect of conflict management and leadership style, both partially and simultaneously, on employee loyalty at the Ministry of Social Affairs UPT Sentra Wirajaya Makassar. This study uses a quantitative approach with a causal associative method. The population in this study was all 115 active employees, and the sample was determined using the Slovin formula, resulting in 89 respondents. Data collection techniques used questionnaires with a Likert scale, while data analysis techniques included validity test, reliability test, multiple linear regression analysis, determination test (R²), F test (simultaneous), and t test (partial). The results showed that: (1) conflict management has a positive and significant effect on employee loyalty with a regression coefficient of 0.419 and significance of 0.000; (2) leadership style has a positive and significant effect on employee loyalty with a regression coefficient of 0.399 and significance of 0.000; (3) conflict management and leadership style simultaneously have a positive and significant effect on employee loyalty with an F value of 86.580 and significance of 0.000. The coefficient of determination (R²) of 0.668 indicates that the two independent variables are able to explain the variation in employee loyalty by 66.8%, while the remaining 33.2% is explained by other factors outside this study. Keywords: Conflict Management, Leadership Style, Employee Loyalty, Ministry of Social Affairs.   Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh manajemen konflik dan gaya kepemimpinan, baik secara parsial maupun simultan, terhadap loyalitas pegawai pada Kementerian Sosial UPT Sentra Wirajaya Makassar. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif kausal. Populasi dalam penelitian ini adalah seluruh pegawai aktif yang berjumlah 115 orang, dan sampel ditentukan menggunakan rumus Slovin sehingga diperoleh sebanyak 89 responden. Teknik pengumpulan data menggunakan kuesioner dengan skala Likert, sedangkan teknik analisis data meliputi uji validitas, uji reliabilitas, analisis regresi linear berganda, uji determinasi (R²), uji F (simultan), dan uji t (parsial). Hasil penelitian menunjukkan bahwa: (1) manajemen konflik berpengaruh positif dan signifikan terhadap loyalitas pegawai dengan nilai koefisien regresi 0,419 dan signifikansi 0,000; (2) gaya kepemimpinan berpengaruh positif dan signifikan terhadap loyalitas pegawai dengan nilai koefisien regresi 0,399 dan signifikansi 0,000; (3) manajemen konflik dan gaya kepemimpinan secara simultan berpengaruh positif dan signifikan terhadap loyalitas pegawai dengan nilai F hitung 86,580 dan signifikansi 0,000. Nilai koefisien determinasi (R²) sebesar 0,668 menunjukkan bahwa kedua variabel independen mampu menjelaskan variasi loyalitas pegawai sebesar 66,8%, sedangkan sisanya sebesar 33,2% dijelaskan oleh faktor lain di luar penelitian ini.. Kata Kunci: Manajemen Konflik, Gaya Kepemimpinan, Loyalitas Pegawai, Kementerian Sosial.  
Pengaruh Kualitas Pelayanan dan Motivasi Terhadap Kinerja Pegawai pada Kantor Dinas Pendidikan Provinsi Sulawesi Selatan Friskila; Andi Irfan; Hasiah
Sinergi : Jurnal Ilmiah Multidisiplin Vol. 2 No. 7 (2026): Sinergi: Jurnal Ilmiah Multidisiplin
Publisher : PT. AHLAL PUBLISHER NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66914/r2jbea59

Abstract

This study aims to determine the influence of service quality and motivation on employee performance at the Education Office of South Sulawesi Province. The study employed a quantitative approach with a causal associative research design. The population consisted of 120 employees, with a sample of 92 respondents determined using the Slovin formula. Data were collected through observation, questionnaires, and documentation. Data analysis was conducted using validity testing, reliability testing, multiple linear regression analysis, t-test, F-test, and the coefficient of determination (R²) with the assistance of SPSS version 27.0. The results of the study indicate that the multiple linear regression equation is Y = 2.948 + 0.614X₁ + 0.651X₂, demonstrating that service quality and motivation have a positive effect on employee performance. The partial test (t-test) shows that service quality has a positive and significant effect on employee performance, with a calculated t-value of 5.834 and a significance value of 0.000 (< 0.05). Motivation also has a positive and significant effect on employee performance, with a calculated t-value of 5.086 and a significance value of 0.000 (< 0.05). The simultaneous test (F-test) shows an F-value of 160.116 with a significance value of 0.000 (< 0.05), indicating that service quality and motivation simultaneously have a positive and significant effect on employee performance. The coefficient of determination test shows R = 0.885, R Square = 0.783, and Adjusted R Square = 0.778, meaning that 78.3% of the variation in employee performance can be explained by service quality and motivation, while the remaining 21.7% is influenced by other factors outside the research model. Keywords: Service Quality, Motivation, Employee Performance, Multiple Linear Regression.   Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayan dan motivasi terhadap kinerja pegawai pada kantor Dinas Pendidikan Provinsi Sulawesi Selatan penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian asosiatif kausal. Populasi penelitian ini berjumlah 120 pegawai dengan sampel sebanyak 92 responden yang ditentukan menggunakan rumus slovin. Teknik pengumpulan data melalui observasi, kuesioner dan dokumentasi. Analisis data menggunakan uji validitas, uji reliabilitas, analisis regresi linear berganda, uji t, uji F, dan koefisien determinasi (R2) dengan bantuan program SPSS 27.0.Hasil penelitian menunjukkan persamaan regresi linear berganda Y = 2,948 + 0,614X₁ + 0,651X₂, yang menunjukkan bahwa kualitas pelayanan dan motivasi berpengaruh positif terhadap kinerja pegawai. Hasil uji parsial (uji t) menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kinerja pegawai dengan nilai t hitung = 5,834 dan signifikansi = 0,000 (< 0,05). Motivasi juga berpengaruh positif dan signifikan terhadap kinerja pegawai dengan nilai t hitung = 5,086 dan signifikansi = 0,000 (< 0,05). Hasil uji simultan (uji F) menunjukkan nilai F hitung = 160,116 dengan signifikansi = 0,000 (< 0,05), sehingga kualitas pelayanan dan motivasi secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai. Hasil uji koefisien determinasi menunjukkan nilai R = 0,885, R Square = 0,783, dan Adjusted R Square = 0,778, yang berarti sebesar 78,3% variasi kinerja pegawai dapat dijelaskan oleh kualitas pelayanan dan motivasi, sedangkan 21,7% dipengaruhi oleh faktor lain di luar model penelitian. Kata Kunci: Kualitas Pelayanan, Motivasi, Kinerja Pegawai, Regresi Linear Berganda.  
Co-Authors A. Saharuddin Andi Irfan Andi Jaya Langkara Friskila