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All Journal NERACA : JURNAL AKUNTANSI TERAPAN Abiwara : Jurnal Vokasi Administrasi Bisnis
Akhmad Hidayat Rahadian
Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta
Economics, Econometrics & Finance Social Sciences

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Evaluasi Strategi dalam Meningkatkan Kualitas Pelayanan Publik di Unit Pelaksana Penimbangan Kendaraan Bermotor (UPPKB) Kemang Kabupaten Bogor Rifky Rahman; Akhmad Hidayat Rahadian
Neraca : Jurnal Akuntansi Terapan Vol. 7 No. 1: Oktober 2025
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

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Abstract

This study evaluate the strategies to improve public service quality at UPPKB Kemang, Bogor Regency, using a qualitative approach. The research was conducted at UPPKB Kemang, with data collected through observation, interviews, and documentation. The findings indicate that an effective strategy for improving service quality is implementing the Online Weighbridge System (JTO). To minimize obstacles, UPPKB carries out regular maintenance, calibration of weighing instruments, and provides a backup generator. Socialization efforts are also conducted to educate drivers and transportation companies on the importance of compliance with weighing regulations. Infrastructure improvements, such as optimizing JTO services and upgrading weighing station facilities, help streamline operations. Additionally, UPPKB strengthens collaboration with relevant institutions to ensure regulations are effectively enforced without disrupting freight transport operations. These strategies are designed to enhance service quality and efficiency at UPPKB Kemang, Bogor Regency.
Pengaruh Kepemimpinan, Kompetensi, dan Budaya Kerja terhadap Kinerja Pegawai Jabatan Fungsional Penata Kelola Penanaman Modal (Studi di Lingkungan Kementerian Investasi dan Hilirisasi/Badan Koordinasi Penanaman Modal (BKPM)) Gilang Ramadhan; Akhmad Hidayat Rahadian
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 2: Maret 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/5gyjvw39

Abstract

The phenomenon of Civil Servants in the Functional Position of Investment Management is not optimal. The study aims to analyze and evaluate the Influence of Leadership, Competence, and Work Culture on the Performance of civil servants in the Functional Position of Investment Management (Study in the Ministry of Investment and Downstream/Investment Coordinating Board (BKPM)) partially and simultaneously. This study uses a quantitative research type with an explanatory approach. The population of the study of civil servants in the Functional Position of Investment Management is 148 civil servants, with Slovin (significance level 5%) obtained 108 samples. The data analysis technique uses multiple linear regression analysis techniques. Research results: (1) The influence of leadership toward the performance of JF PKPM civil servants in the Ministry of Investment and Downstream/BKPM is positive and significant with a large influence of 53.88%, while the relative contribution is 18%. (2) The influence of competence toward the performance of JF PKPM civil servants in the Ministry of Investment and Downstream/BKPM is positive and significant with a large influence of 62.57%, while the relative contribution is 37%. (3) The influence of work culture toward the performance of JF PKPM civil servants in the Ministry of Investment and Downstream/BKPM is positive and significant with a large influence of 62.25%, while the relative contribution is 45%. (4) The influence of leadership, competence, and work culturesimultaneously toward the performance of JF PKPM civil servants in the Ministry of Investment and Downstream/BKPM is positive and significant with a large influence of 76.2%. Keywords: Leadership, Competence, Work Culture, and Employee Performance
Co-Authors Gilang Ramadhan Rifky Rahman