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WORKLOAD DYNAMICS AND ORGANIZATIONAL SUPPORT: THEIR IMPACT ON JOB STRESS AND EMPLOYEE COMMITMENT AT BANK ABC REGION X Siti Hidajati Ramdani; Theresia Agitha Dewi; Susi Adiawaty
ESENSI: Jurnal Manajemen Bisnis Vol. 28 Issue 2 (2025)
Publisher : Institut Bisnis Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/esensi.v29i2.340

Abstract

This study aims to analyze the influence of Workload and Perceived Organizational Support (POS) on Job Stress and their impact on Organizational Commitment at Bank ABC, Region X. High workload and lack of organizational support can trigger job stress, which negatively impacts employee commitment. This study used a quantitative approach with the Partial Least Squares (PLS) method to analyze the relationship between variables. The study sample consisted of 54 employees of Bank ABC, Region X, selected using a saturated sampling technique (non-probability sampling). The results showed that workload had a significant positive effect on job stress, while perceived organizational support had a significant effect on job stress, which is theoretically negative. Furthermore, job stress was shown to have a significant negative impact on employee commitment to the organization. Simultaneously, workload, POS, and job stress strongly explained variations in organizational commitment ($R^2=0.989). This study emphasizes the importance of effective workload management and increased organizational support in efforts to improve employee well-being and commitment, with job stress playing a significant role as a mediating variable.
THE ROLE OF JOB SATISFACTION IN MEDIATING THE EFFECT OF JOB STRESS AND ROSTER WORK SYSTEMS ON ORGANIZATIONAL COMMITMENT OF ROSTER WORKERS IN MOROWALI Rahmi Hermawati; Amelia Maharani Putri; Susi Adiawaty
ESENSI: Jurnal Manajemen Bisnis Vol. 28 Issue 2 (2025)
Publisher : Institut Bisnis Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/esensi.v29i2.342

Abstract

This study aims to analyze the influence of Job Stress and Roster Work Systems on Organizational Commitment, with Job Satisfaction acting as an intervening variable. This study is motivated by indications of low organizational commitment and high job stress among roster workers in Morowali. The research method used was quantitative and associative. The sample consisted of 150 roster workers in Morowali, using a non-probability sampling technique. Data analysis was conducted using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results of the hypothesis test demonstrated that Job Stress and Roster Work Systems each significantly influence Job Satisfaction and Organizational Commitment. Furthermore, Job Satisfaction was shown to significantly influence Organizational Commitment. This study concludes that Job Satisfaction is an effective variable in mediating the influence of Job Stress and Roster Work Systems on Organizational Commitment.