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ANALISIS ULASAN WISATAWAN PADA WEBSITE HOTEL TERHADAP KUALITAS PELAYANAN HOTEL RADISSON BLU BALI ULUWATU Putu Anika Dewi; Made Novita Dewi Lestari; Anak Agung Gede Mahendra Kusuma
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 9 No. 1 (2026)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v9i1.107550

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan di Hotel Radisson Blu Bali Uluwatu berdasarkan ulasan wisatawan pada situs resmi hotel dengan menggunakan pendekatan kualitatif melalui analisis wacana. Subjek penelitian meliputi wisatawan yang memberikan ulasan serta beberapa karyawan hotel. Hasil penelitian menunjukkan bahwa dimensi tangible memperoleh penilaian paling positif, terutama terkait desain bangunan yang modern, kebersihan, dan kelengkapan fasilitas. Dimensi empati, daya tanggap, keandalan, dan jaminan juga dinilai positif, khususnya dalam hal keramahan karyawan, kecepatan layanan, konsistensi pelayanan, serta rasa aman bagi tamu. Namun, masih terdapat beberapa aspek yang perlu diperbaiki, seperti ketersediaan staf, penanganan gangguan satwa liar, respons terhadap keluhan, serta keterlambatan check-in dan perbaikan fasilitas. Secara keseluruhan, hotel telah memberikan pengalaman pelayanan yang baik, namun peningkatan pada dimensi keandalan perlu segera dilakukan untuk meningkatkan kualitas pelayanan secara menyeluruh.
Dari Desa ke Dunia Maya: Optimalisasi Promosi Pariwisata Desas Pakisan Melalui Pelatihan Content Creation I Putu Edi Sutrisna; I Gusti Ayu Putu Novita Sari Paragae; Anak Agung Gede Mahendra Kusuma
TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Vol. 6 No. 3 (2026): TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat (September)
Publisher : Fakultas Teknik, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/tekiba.v6i3.6627

Abstract

The rapid shift from traditional media to digital platforms has transformed how tourists access information and make travel decisions, highlighting the need for rural tourism destinations to strengthen their digital presence. Desa Pakisan in Buleleng Regency, despite its rich natural and cultural attractions, has limited visibility in online search engines and inactive social media channels, resulting in weak destination branding and low tourist awareness. The community lacked digital literacy, technical skills in content production, and a sustainable structure for managing promotional activities. This community service program was implemented to address these issues through an integrated approach combining digital marketing and content creation training. The program employed a participatory and experiential learning method consisting of four stages: needs assessment, development of a novelty-based solution, implementation of a two-day intensive training, and the establishment of a village creative team supported by post-training mentoring. Ten participants—members of the local tourism awareness group (Pokdarwis) and village youth—were trained in digital marketing concepts, the 4A destination framework, photography, videography, content writing, video editing, and social media management. The program resulted in significant improvements in participants’ technical skills, understanding of digital promotion strategies, and ability to create high-quality visual content. The village’s social media accounts, previously inactive since 2019, were reactivated with more structured and engaging posts. A Creative Team was established to ensure long-term continuity of digital promotion, supported by two key outputs: a professionally produced promotional video and a practical handbook titled “Digital Marketing Success Tips”. These outputs strengthened the village’s capacity to maintain a consistent digital presence. Overall, the program contributed substantially to enhancing Desa Pakisan’s digital visibility, empowering local stakeholders, and establishing a sustainable promotional system that supports the village’s competitiveness as an emerging tourism destination.