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All Journal Jurnal Pendidikan Siber Nusantara Siber Journal of Advanced Multidisciplinary Siber Journal of Transportation and Logistics
Muhammad Tohir
Institut Transportasi dan Logistik Trisakti, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology

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Pengaruh Kualitas Pelayanan, Harga Tiket, dan Citra Perusahaan terhadap Loyalitas Pengguna Transportasi Darat Akmal Mauludi; Muhammad Tohir
Jurnal Pendidikan Siber Nusantara Vol. 3 No. 4 (2025): Jurnal Pendidikan Siber Nusantara (Oktober - Desember 2025)
Publisher : Siber Nusantara Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpsn.v3i4.575

Abstract

Kualitas Pelayanan, Harga Tiket dan Citra Perusahaan adalah faktor-faktor yang menentukan loyalitas pelanggan. Ketika memilih layanan transportasi, pelanggan sangat memperhatikan aspek tarif sebagai faktor utama. Metode penulisan artikel tinjauan pustaka dilakukan melalui Kajian Pustaka dan Tinjauan Pustaka Sistematis, yang dianalisis dengan pendekatan kualitatif, yang bersumber dari platform online seperti Google Scholar, Mendeley, dan berbagai aplikasi akademis di internet lainnya. Tinjauan Pustaka Sistematis didefinisikan sebagai langkah untuk menemukan, mengevaluasi, dan menginterpretasikan seluruh bukti riset yang ada dengan tujuan memberikan jawaban atas pertanyaan penelitian yang spesifik. Hasil artikel ini: 1) Kualitas pelayanan berpengaruh terhadap Loyalitas Pelangan;  2) Harga Tiket berpengaruh terhadap Loyalitas Pelangan; dan 3) Citra Perusahaan berpengaruh terhadap Loyalitas Pelangan
The Influence of Adequate Transportation Infrastructure, Effective Logistics Management and Planning and the Use of Information Technology on Smooth Logistics Andino Artha R; Muhammad Tohir
Siber Journal of Advanced Multidisciplinary Vol. 3 No. 3 (2025): (SJAM) Siber Journal of Advanced Multidisciplinary (October - December 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v3i3.630

Abstract

The effect of Infrastruktur transportasi yang memadai, Manajemen dan perencanaan logistik yang efektif and Pemanfaatan teknologi informasi on Kelancaran Logistik is a scientific article in the literature study within the scope of the field of science. The purpose of this article is to build a hypothesis of the influence between variables that will be used in further research. Research objects in online libraries, Google Scholar, Mendeley and other academic online media. The research method with the research library comes from e-books and open access e-journals. The results of this article: 1) Adequate transportation infrastructure has an effect on smooth logistics; 2) Effective logistics management and planning has an effect on smooth logistics; and 3) Utilization of information technology has an effect on smooth logistics.
The Effect of Online Tracking Systems, Logistics Service Quality, and Complaint Handling on Customer Satisfaction in Goods Delivery Services Fikri Rafi Rizkia; Muhammad Tohir
Siber Journal of Transportation and Logistics Vol. 3 No. 3 (2025): (SJTL) Siber Journal of Transportation and Logistics (October - December 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v3i3.605

Abstract

The influence of website-based tracking system, quality of logistics services and complaint handling on customer satisfaction in cargo delivery services is a scientific article of literature study within the scope of the field of science. The purpose of this article is to build a hypothesis of the influence between independent variables on the dependent variable that will be used in further research. The research object is in online libraries, Google Scholar, Mendeley and other academic online media. The research method with library research is sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) the influence of website-based tracking system affects customer satisfaction; 2) the quality of logistics services affects customer satisfaction; and 3) complaint handling affects customer satisfaction.
The Effect of Loading and Unloading Costs, Vessel Arrival Punctuality and Container Availability on Re-Use Intention Cantika Putri Agustina; Muhammad Tohir
Siber Journal of Transportation and Logistics Vol. 3 No. 3 (2025): (SJTL) Siber Journal of Transportation and Logistics (October - December 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v3i3.618

Abstract

The effect of  Loading and unloading Costs, Vessel Arrival Punctuality, and Container Availability on Re-use Intention  is a scientific article in the literature study within the scope of the field of science. The purpose of this article is to build a hypothesis of the influence between variables that will be used in further research. Research objects in online libraries, Google Scholar, Mendeley and other academic online media. The research method with the research library comes from e-books and open access e-journals. The results of this article: 1) Loading and unloading Costs has an effect on Re-use Intention; 2) Vessel Arrival Punctuality has an effect on Re-use Intention; and 3) Container Availability has an effect on Re-use Intention.
Impacts Zero Over Dimension Over Loading Regulatory Compliance, Transportation Renewal Strategy, and Route Optimization On Operational Cost Efficiency Alya Fadyah wahyudi; Muhammad Tohir
Siber Journal of Transportation and Logistics Vol. 3 No. 3 (2025): (SJTL) Siber Journal of Transportation and Logistics (October - December 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v3i3.619

Abstract

The effect of Zero Over Dimension Over Loading Regulatory Compliance, Transportation Renewal Strategy, and Route Optimization on Operational Cost Efficiency is a scientific article in the literature study within the scope of the field of science. The purpose of this article is to build a hypothesis of the influence of variables that will be used in further research. Research objects in online libraries, Google Scholar, Mendeley, and other academic online media. The research method employed in the research library utilizes e-books and open-access e-journals. The results of this article: 1) Zero Over Dimension Over Loading Regulatory Compliance has an effect on Operational Cost Efficiency; 2) Transportation Renewal Strategy has an effect on Operational Cost Efficiency; and 3) Route Optimization has an effect on Operational Cost Efficiency.
Co-Authors Akmal Mauludi Alya Fadyah Wahyudi Andino Artha R Cantika Putri Agustina Fikri Rafi Rizkia