Wa Ode Zusnita Muizu
Universitas Padjadjaran, Bandung, Indonesia

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Performance Management Systems and Employee Performance in Banking: Examining the Mediating Role of Performance Management System Effectiveness Rendy Martiandita; Wa Ode Zusnita Muizu
International Journal of Science and Society Vol 8 No 3 (2026): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v8i3.1714

Abstract

Performance management systems aim to align individual contributions with organizational objectives through goal setting, monitoring, coaching, feedback, evaluation, and development. However, formal implementation does not necessarily ensure system effectiveness or improved employee performance. This study examines the relationships among performance management system implementation, performance management system effectiveness, and employee performance among Consumer Relationship Officers at a bank. A quantitative approach involved 174 Consumer Relationship Officers as respondents and 63 Business Managers as performance evaluators. The officers assessed performance management system implementation and system effectiveness, while the managers independently evaluated employee performance. The proposed relationships were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Performance management system implementation comprised six stages: prerequisites, performance planning, performance execution, performance assessment, performance review, and performance renewal and recontracting. System effectiveness was measured through fairness, goal clarity, feedback, accuracy, and usefulness, while employee performance encompassed task, adaptive, contextual, and counterproductive work behavior. The results show that performance management system implementation positively and significantly affects both system effectiveness and employee performance. System effectiveness also positively and significantly influences employee performance and provides complementary partial mediation between system implementation and employee performance. These findings highlight the importance of moving beyond procedural compliance by ensuring that performance management practices promote fairness, clarity, credible feedback, accurate information, and practical value, supported by managerial evaluation for a more comprehensive assessment of employee performance.
THE EFFECT OF JOB DEMANDS AND DUAL ROLE DEMANDS ON WORK-FAMILY CONFLICT AND EMPLOYEE WELL BEING AMONG FEMALE MANUFACTURING WORKERS IN BOGOR Elda Sintia; Hilmiana; Wa Ode Zusnita Muizu
SOSIOEDUKASI Vol 15 No 3 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i3.9269

Abstract

This paper investigates how workplace requirements and home-front obligations trigger work-family friction, while also looking at how these combined pressures shape the overall life quality of female factory workers in Bogor Regency. Driven by real-world conditions like physical exhaustion, lengthy shifts, and domestic duties, this study surveyed 182 workers through purposive sampling. Using SmartPLS 4 for partial least squares structural equation modeling, the analysis shows that job and dual-role pressures significantly pull down employee wellness and fuel work-family friction, which in turn degrades life quality. Ultimately, these results highlight that health declines among female laborers stem from a blend of occupational stress and home responsibilities, pointing to an urgent need for gender-aware corporate rules.