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All Journal Baashima: Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, dan Manajemen
Heri Hasmana
Ilmu Pemerintahan, STISIP Guna Nusantara Cianjur
Economics, Econometrics & Finance Social Sciences

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Kualitas Kebijakan Publik dan Responsivitas Aparatur Terhadap Kepuasan Masyarakat di Kecamatan Campaka Kabupaten Cianjur Heri Hasmana; Anggi Nugraha
Baashima : Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, dan Manajemen Vol. 3 No. 2 (2025): (Oktober)
Publisher : PT. Alahyan Publisher Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61492/baashima.v3i2.490

Abstract

This study aims to analyze the influence of public policy quality and bureaucratic responsiveness on community satisfaction in public services in Campaka District, Cianjur Regency. The research employs a quantitative approach using a survey method and Structural Equation Modeling–Partial Least Squares (SEM-PLS) analysis. The sample consists of 135 respondents, determined based on Hair’s approach, which suggests 5–10 times the number of indicators. The results indicate that public policy quality has a positive and significant effect on community satisfaction, with a coefficient value of 0.473, t-statistic of 4.760, and p-value of 0.000. Bureaucratic responsiveness also has a positive and significant effect, with a coefficient of 0.513, t-statistic of 5.114, and p-value of 0.000, and is identified as the more dominant variable. The R Square value of 0.960 shows that 96% of the variance in community satisfaction can be explained by these two variables. In addition, the Q² value of 0.653 indicates a very strong predictive capability of the model. These findings confirm that improving public policy quality and bureaucratic responsiveness simultaneously can optimally enhance community satisfaction.
Co-Authors Anggi Nugraha