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All Journal Journal Research of Social Science, Economics, and Management Equivalent: Jurnal Ilmiah Sosial Teknik
Bambang Syairudin
Institut Teknologi Sepuluh Nopember, Indonesia
Economics, Econometrics & Finance Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Strategic Improvement of New Electricity Connection Services for Residential Customers at PT PLN (PERSERO) UP3 Manado Rompas Daniel Fidel; Bambang Syairudin
Journal Research of Social Science, Economics, and Management Vol. 5 No. 1 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i1.988

Abstract

The demand for new electricity connection services at PT PLN (Persero) UP3 Manado continues to increase in line with the rapid growth of residential housing developments. The current payment model, which only requires one household to pay the connection fee upfront, further increases the risk of uncollected receivables and delays in network construction. This situation highlights the need for a more effective and integrated service improvement strategy. This study aims to formulate priority strategies for improving new electricity connection services for residential customers by considering internal and external factors, customer satisfaction levels, and the potential implementation of an innovative banking mechanism for payment transactions. A qualitative approach was employed through in-depth interviews with eight key informants from PT PLN (Persero) UP3 Manado and housing developers, supported by questionnaires to determine the weights and attractiveness scores (AS) in the SWOT and QSPM matrices. The findings reveal five dominant factors causing delays: limited availability of main distribution materials, repetitive administrative processes, unsynchronized payment mechanisms with construction progress, suboptimal internal coordination, and limited TMP monitoring. SWOT analysis generated ten alternative strategies, and QSPM results identified three priority strategies. The strategy with the highest total attractiveness score (7.03) is collaboration with banks to facilitate payment transactions, followed by partnership with housing developers (6.55), and development of an integrated new connection service (6.26). This research concludes that accelerating new electricity connections can be achieved by integrating innovative banking-based payment mechanisms, improving internal processes, and adopting digital technology support.
The Influence of Design for Manufacturing and Assembly on Production Efficiency and Product Quality; A Case Study of a 0.5 Inch Class 800LB Ball Valve Muhammad Nur Apriady; Bambang Syairudin
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 1 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i1.254

Abstract

Background: The manufacturing industry faces increasing pressure to enhance production efficiency while maintaining high product quality standards. Design for Manufacturing and Assembly (DFMA) has emerged as a critical methodology for addressing these challenges by integrating manufacturing and assembly considerations into the early design phase Objective: This study aims to analyze the effect of implementing the Design for Manufacturing and Assembly (DFMA) approach on production efficiency and product quality in the manufacturing of a 0.5-inch Class 800LB Ball Valve. Methods: The research adopts a quantitative approach with a comparative analysis between the initial design and the optimized design developed based on DFMA principles. Data were collected through direct observation of manufacturing and assembly processes, in-depth interviews with production engineers, and examination of technical documentation regarding process time, cost structure, and component quantity. Results: The results show that applying DFMA significantly reduces assembly time by approximately 20%, decreases the number of non-value-added components, and simplifies the assembly sequence, which collectively enhance overall production efficiency. Furthermore, the redesigned product demonstrates improved quality consistency, lower assembly defect rates, and better structural reliability during performance testing. Integrating DFMA with Value Analysis and Value Engineering (VAVE) also contributes to a more cost-effective and sustainable manufacturing system by aligning design simplicity with functional performance. Conclusion: The findings emphasize that DFMA is not only a tool for operational improvement but also a strategic design framework that supports competitiveness, lean production, and continuous improvement in industrial environments. Hence, DFMA implementation is recommended as a standardized design practice to achieve efficiency, quality assurance, and innovation within the manufacturing sector.
Co-Authors Muhammad Nur Apriady Rompas Daniel Fidel