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All Journal Jurnal Multidisiplin Sahombu Jurnal Price : Ekonomi dan Akuntasi
Irwin Sukrisno Soegeng
Universitas Bina Sarana Informatika. Jakarta
Arts Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice

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Analysis of the Determinants of Burnout Among GoJek Ride Partners: The Role of Daily Incentives, Order Challenges, and Customer Behavior Irwin Sukrisno Soegeng; Sonny Francisco Siboro; Syamsudin Syamsudin
Jurnal Multidisiplin Sahombu Vol. 6 No. 02 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Abstract

The rapid growth of app-based transportation services has transformed the working patterns of ride-hailing drivers, while simultaneously increasing the risk of work-related fatigue and burnout. Burnout among GoJek Ride partners may adversely affect psychological well-being, service quality, and driving safety. This study aims to examine the effects of daily incentives, order difficulty, and customer responsiveness on burnout among GoJek Ride drivers in the Greater Jakarta area (Jabodetabek). This research adopts a quantitative explanatory approach using a survey method. Data were collected through structured questionnaires distributed to 133 GoJek Ride drivers selected via purposive sampling. The data were analyzed using validity and reliability tests, classical assumption tests, and multiple linear regression analysis to assess both partial and simultaneous effects among variables. The findings indicate that daily incentives have a positive and significant effect on driver burnout, suggesting that target-based incentive schemes may increase work pressure when not accompanied by proportional workloads. Order difficulty shows the strongest positive influence on burnout, particularly related to travel distance, traffic conditions, and task complexity. Meanwhile, customer responsiveness does not significantly affect burnout. Collectively, the independent variables explain 51.5% of burnout variance. These results highlight burnout as a multidimensional issue shaped largely by operational and platform-related factors.
The Effect of Burnout and Organizational Justice on Quiet Quitting Behavior among Generation Z Employees in Jakarta: The Mediating Role of Work Engagement Irwin Sukrisno Soegeng; Jeffry Latumahina; Nurzalinar Joesah
Jurnal Price : Ekonomi dan Akuntasi Vol. 4 No. 02 (2026): Jurnal Price: Ekonomi dan Akuntansi, may Edition
Publisher : Sean Institute

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This study examines the effects of burnout and organizational justice on quiet quitting among Generation Z employees in Jakarta, with work engagement as a mediating variable. A quantitative approach with a cross-sectional survey design was employed, involving 280 Generation Z employees aged 22–27 years who had worked in formal organizations in Jakarta for at least one year. Data were collected through an online questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The measurement model demonstrated satisfactory convergent validity, discriminant validity, and internal consistency reliability. The structural model showed strong explanatory power, with an R² of 0.934 for quiet quitting and 0.714 for work engagement, while Q² values of 0.817 and 0.622 indicated strong predictive relevance. The results revealed that burnout had a positive and significant effect on quiet quitting and work engagement. Organizational justice and work engagement also had positive and significant effects on quiet quitting. Furthermore, work engagement significantly mediated the relationship between burnout and quiet quitting, as well as the relationship between organizational justice and quiet quitting. These findings indicate that burnout, organizational justice, and work engagement are important factors associated with quiet quitting behavior among Generation Z employees. The study highlights the importance of managing employee burnout, strengthening organizational fairness, and understanding employee engagement in developing effective human resource strategies for younger workers.
Co-Authors Jeffry Latumahina Nurzalinar Joesah Sonny Francisco Siboro Syamsudin Syamsudin