Bambang Suwarno
Department of Management, Faculty of Economics and Business, Universitas Prima Indonesia, Medan, Indonesia

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Country of Origin and Purchase Decision: Examining The Moderating Effects of Brand Value, Service Quality, and Promotion in The Indonesian Footwear Market Petrus Pardede; Yohanes Lubis; Kendy Prayogo; Bambang Suwarno; Shaista Noor
International Journal of Science and Environment (IJSE) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v6i1.417

Abstract

Country of origin has been widely acknowledged as an important extrinsic cue influencing consumer purchase decisions; however, empirical evidence explaining its indirect mechanisms through marketing-related constructs in local brand contexts remains limited. This study aims to examine the effect of country of origin on purchase decisions, incorporating brand equity, service quality, and promotion as explanatory constructs within a structural model. A quantitative research design was employed using survey data collected from 384 university students in Medan, Indonesia, who had purchased and used Ventela shoes. Data were analyzed using Structural Equation Modeling–Partial Least Squares. The results demonstrate that the country of origin has a significant positive effect on purchase decisions. In addition, the country of origin significantly influences brand equity, service quality, and promotion, which in turn positively affect purchase decisions. The structural model indicates that brand equity, service quality, and promotion play important mediating roles in strengthening the relationship between country of origin and purchase decisions. Overall, the model explains a substantial proportion of variance in purchase decisions, highlighting the robustness of the proposed framework. This study extends the country-of-origin literature by providing empirical evidence on the indirect pathways through which country-of-origin perceptions shape consumer behavior toward local footwear brands in emerging markets. In practice, the findings offer strategic insights for local brand managers on leveraging brand equity, service quality, and promotional activities to enhance consumer purchase decisions.
The Impact of Store Atmosphere on Customer Loyalty: The Mediating Roles of Customer Satisfaction and Purchase Intention in The Coffee Retail Industry Jofani Augustine Wijaya; Devin Lucius; Bambang Suwarno
International Journal of Science and Environment (IJSE) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v6i1.436

Abstract

The rapid growth of the retail coffee industry in Indonesia has intensified competition, requiring firms to understand the determinants of customer loyalty beyond physical store design. This study aims to examine the effect of store atmosphere on customer loyalty, with customer satisfaction and purchase intention as mediating variables, in a drive-thru coffee retail context in Medan. The population comprised all customers who made purchases at the Kopi Kenangan Gatot Subroto outlet in Medan, and data were gathered utilizing a non-probability purposive sampling method. A total of 389 valid responses were obtained from customers who had made at least one purchase and were willing to complete the questionnaire. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that customer satisfaction has a strong and significant direct effect on customer loyalty (β = 0.746, p < 0.001), and purchase intention indirectly influences loyalty through satisfaction. However, store atmosphere does not significantly affect satisfaction, purchase intention, or loyalty. The model explains 56.2% of the variance in customer loyalty, indicating moderate predictive power. These findings emphasize that post-consumption evaluation and experiential satisfaction play a more critical role than atmospheric cues in building loyalty in the modern coffee retail industry.