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All Journal Jurnal Pendidikan dan Sosial Humaniora El Midad: Jurnal Jurusan PGMI
Bagas Prakosa
Universitas Ngudi Waluyo
Religion Humanities Education Social Sciences Other

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DOES EXCELLENT SERVICE MANAGEMENT IMPROVE ADMINISTRATIVE SERVICE QUALITY IN HIGHER EDUCATION? Bagas Prakosa; Lisa Virdinarti Putra
El Midad Vol. 18 No. 1 (2026): El-Midad: Jurnal Jurusan PGMI
Publisher : Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/elmidad.v18i1.14727

Abstract

Administrative service quality has become a critical component of student experience in higher education, particularly as institutions face increasing demands for efficiency, responsiveness, and service consistency. This study examines whether excellent service management significantly improves administrative service quality in higher education. Using a quantitative cross-sectional survey design, data were collected from 277 undergraduate students who had directly interacted with faculty-level administrative services. Excellent service management was operationalized through indicators of responsiveness, accuracy, timeliness, professionalism, clarity, and information consistency, while administrative service quality was measured using the SERVQUAL framework. Data were analyzed using descriptive statistics, validity and reliability testing, and simple linear regression analysis. The findings indicate that students generally perceive both excellent service management and administrative service quality positively. Regression results reveal a strong, significant effect of excellent service management on administrative service quality, accounting for 77.7% of the variance in students’ perceptions. Interpersonal service attributes emerged as the strongest, while digital responsiveness was identified as a key area for improvement. The study contributes to higher education service literature by empirically positioning excellent service management as a measurable antecedent of administrative service quality. Practically, the findings highlight the importance of aligning managerial service practices with both face-to-face and digital service delivery to support student-centered administration in higher education.
Inovasi dan Masa Depan Pembiayaan Pendidikan : Menuju Akses dan Kualitas yang Merata Bagas Prakosa; Siswi Yulfani; Retno Sasti Intan Pangastuti; Qomaruddin Rizal; Siti Aqidatun; Sisca Septiani; Wiwik Pudjaningsih
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 4 No. 4 (2024): Desember: Jurnal Pendidikan dan Sosial Humaniora
Publisher : AMIK Veteran Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v4i4.8147

Abstract

This article discusses innovative models in higher education financing that aim to expand access and maintain quality more evenly in Indonesia. The main focus of this study is on the challenges of financing higher education, such as limited funds, infrastructure inequality, and quality gaps between regions that are still obstacles to realizing inclusive and quality education. This study uses a qualitative approach with the systematic literature review method on 25 sources of scientific literature published between 2020–2025. The results of the study show that financing models such as public-private partnerships (PPP), education crowdfunding, the use of financial technology (fintech), and Corporate Social Responsibility (CSR) programs have great potential to encourage sustainability and equitable access to higher education. The PPP model, for example, can strengthen synergy between the government and the private sector in the provision of educational infrastructure, while crowdfunding plays a role in opening up wider public participation in supporting student financing. The use of fintech can provide a more flexible, transparent, and accessible payment system, while CSR encourages corporate contributions to support scholarships and university quality development programs. However, its implementation in Indonesia still faces a number of obstacles. Inhibiting factors include limited regulations governing alternative financing, low digital and financial literacy among students and the community, and unevenness in digital infrastructure between regions. Therefore, the development of the higher education financing system in Indonesia needs to be directed at diversifying funding sources, increasing the management capacity of educational institutions, and improving governance to be more accountable and transparent.
Co-Authors Lisa Virdinarti Putra Qomaruddin Rizal Retno Sasti Intan Pangastuti Sisca Septiani Siswi Yulfani Siti Aqidatun Wiwik Pudjaningsih