Lin Magdalena
Universitas Kapuas

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PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DI TOKO AREI OUTDOOR GEAR CABANG SINTANG Lin Magdalena
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 22 No 1 (2024): FOKUS
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v22i1.1069

Abstract

The aim of this research is to determine the influence of product quality on customer satisfaction at the Arei Outdoor Gear Shop, Sintang Branch. Type of quantitative research with a population of customers who shop at the Arei Outdoor Gear Shop, Sintang Branch. The number of samples was 96 respondents. There are two research variables, namely the independent variable X (Product Quality) and the dependent variable Y (Customer Satisfaction). The data collection instrument is a questionnaire, measured using a Likert scale. Data collection techniques use questionnaires, observation and documentation. The data analysis technique uses quantitative data analysis. Data analysis: validity test, reliability test and hypothesis test consisting of simple linear regression test, correlation test (r), t test, coefficient of determination test (R²). Research results: all variables tested obtained valid results. The instrument used is reliable because the Cronbach Alpha value for variable X is 0.940 > 0.6 and the Cronbach Alpha for variable Y is 0.813 > 0.6. Simple linear regression test with the equation Y = 5.075 + 0.488. The constant b is the regression coefficient number which has a value of 0.488. The correlation test for variables X and Y has a very strong relationship with a correlation result of 0.909. T test results with calculated value 21,182 > ᵗtable 1.985. So H0 is rejected and Ha is accepted. The R test result is 0.827, meaning that variable X influences variable Y by 82.7%, while 17.3% is influenced by other variables.
PENGARUH PELAYANAN DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN MOBIL DI PT TRI MANDIRI SELARAS CABANG SINTANG Lin Magdalena
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 23 No 1 (2025): FOKUS Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kap
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v23i1.1462

Abstract

This study uses quantitative research methods. In this study, the population is consumers who buy cars in 2023, totaling 420 people. The number of samples is 81 people. The variables in this study are two independent variables, namely X1 (Service), X2 (Price), and the dependent variable, namely Y (Purchase Decision). The measurement instrument in this study uses a Likert scale. Data collection techniques use questionnaires, observation and documentation. The data in this study will be processed and calculated using the SPSS program. In this study, validity tests, reliability tests, multiple linear regression hypothesis tests, partial tests (t tests), simultaneous tests (F tests), determination coefficient tests (r2) will be carried out. The results of this study indicate that the instruments used in variables X1, X2, Y are declared valid because r count> r table and are declared reliable because Cronbach Alpha (ɑ) variables X1 = 0.815, X2 = 0.765 and Y = 0.615 are greater than 0.6. The multiple linear regression hypothesis test obtained the regression equation results, namely Y = 3.655 + 0.007 + 0.825. The F test results of the hypothesis of variable X1 are Ho rejected and Ha accepted because f Count 522.157 > f Table 3.114 meaning that Service and Price together influence the Decision to Purchase a car at PT Tri Mandiri Selaras Sintang Branch. The T test produces variable X1 has a significance value of 0.627 > 0.05 and a t Count value of 0.488 < t Table 1.99085. So the hypothesis is Ho accepted and Ha rejected meaning that X1 does not affect Y (Purchase Decision) of cars at PT Tri Mandiri Selaras Sintang Branch. Variable X2 has a significance value of 001 < 0.05 and a t Count value of 31.58 > t Table 1.99085. So the hypothesis is Ho is rejected and Ha is accepted, meaning X2 (Price) has an effect on Y (Purchase Decision) of cars at PT Tri Mandiri Selaras Sintang Branch. The analysis of the determinant coefficient results in the R Square value = 0.931, meaning that the variables X1 (Service) and X2 (Price) have an effect on the variable Y (Purchase Decision) of 0.931 or 93.1% while the remaining 6.9% is influenced by other variables not examined in this study.