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All Journal Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang
Syekh Mochsin
Universitas Kapuas
Education Social Sciences

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jurnal Jurnal syekh 2024.pdf: unka jurnal Syekh Mochsin
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 23 No 2 (2025): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v23i2.1624

Abstract

Abstract: The problem raised in this research is the Quality of Public Services at the Sokan Sub-district Office, Melawi Regency. Based on the Research Results that the Quality of Service is based on the Decree of the Regent of Melawi Regency, concerning the Determination of Sub-districts in Melawi Regency as the organizer of Sub-district Administration services, this Decree of the Regent of Melawi is about the initial stages of implementing service policies related to standard operating procedures in Sub-districts in Melawi Regency. Service time With the existence of service standards published to the public, it will provide information to the public regarding the timeliness of completing their administrative files.. However, in addition to these standards, transparency from service officers regarding service completion times is also required. Service procedures remain guided by the Sokan District Administrative Service Guidelines, which are first guided by Minister of Home Affairs Regulation Number 4 of 2010 concerning "Guidelines for District Administrative Services." The service personnel at the Sokan District Office, specifically in Sokan District, Melawi Regency, are individuals with expertise in the field of public service and have mastered the ins and outs of their respective areas. The conclusion of this study is that service quality, service time, service procedures, and service personnel resources meet the Public Service Quality Standards at the Sokan District Office, Melawi Regency. Recommendations: The quality meets standards and requires further improvement. Keywords: Quality, Service, Public.
jurnal KINERJA PELAYANAN PUBLIK DI KANTOR KECAMATAN SINTANG: unka jurnal Syekh Mochsin
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 24 No 2 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v24i2.2008

Abstract

Abstract: This study aims to determine and describe the Public Service Performance at the Sintang District Office, Sintang Regency. The results of this study indicate that in general the Public Service Performance at the Sintang District Office has been running well, related to clear Service Standards, ease of service and speed of service and supported by the quality of Human Resources seen from the employee status of 16 Civil Servants and 5 Honorary, Sintang District Office employees also apply ethical standards of smiles, greetings, greetings to the community. In addition, adequate facilities and infrastructure also contribute positively to improving public services at the Sintang District Office such as physical facilities in the form of additional computers, printers and fast internet services and building facilities such as the condition of the Office service room that is clean, comfortable and safe, and the place is not too close to the highway so as to reduce noise from vehicles. This study is also based on the 2023 public satisfaction index (IKM) report which received a value of 81.76%. bb. It can be concluded that the Public Service Performance at the Sintang District Office has been carried out well, which refers to its easy and straightforward service standards.However, services at the Sintang District Office are often delayed due to administrative delays from the public and the availability of the Sintang District Head at the office to sign documents. Therefore, the public is advised to pay more attention to their administrative completeness, and the Sintang District Office staff are advised to improve their quality, skills, and abilities so that the Sintang District Office can develop and progress further. Keywords: Performance, Service, Public
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