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All Journal JURNAL KOLABORASI DINTEK Journal on Education AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton JOURNAL OF ETHNIC DIVERSITY AND LOCAL WISDOM Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kolaboratif Sains International Journal of Multidisciplinary Approach Research and Science
Fatah **, Rahmat Abdul
Universitas Muhammadiyah Maluku Utara
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : JURNAL KOLABORASI

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Optimalisasi Kualitas Pelayanan Perizinan Pada Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Ternate Sukur Suleman; Rahmat Abd Fatah
Kolaborasi : Jurnal Administrasi Publik Vol 7, No 1 (2021): April 2021
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v7i1.4281

Abstract

In the midst of the corona pandemic, the Investment Service and one-stop integrated services must minimize licensing service procedures, namely prioritizing the principles of e-governance and service task units as the central basis for the community in carrying out licensing services to avoid prolonged bureaucracy, but there are still problems and the community is sufficient feel that way. The purpose of this study is to examine the quality of licensing services at the Investment Service and one-stop integrated services in Ternate City. This research uses a qualitative approach with a type of case study. The data obtained through observation, interviews and documentation, as well as the analysis techniques used are the Milles and Huberman model, namely, data collection, data reduction, display data, verification, drawing conclusions. The results showed that the quality of licensing services at the Department of Investment and One-Stop Integrated Service (DPMPTSP) Ternate City was not optimal, it can be seen from the complaints of the public about the lack of innovation of officers in service implementation, transparency and accountability of services, procedures and customer satisfaction, and service facilities and infrastructure. The DPMPTSP of Ternate City should be creative or other alternatives either through the use of e-digital, providing special task units to the government in their respective regions so that the community is younger in processing permits. Keywords: optimization,  quality,  service,  licensing
Co-Authors Abbas, Djamila Irma Kasim Kasim, Irma Rasai, Julhija Sukur Suleman