Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Edunesia : jurnal Ilmiah Pendidikan
Wieda Muqaffa
Universitas PGRI Semarang
Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementation of Total Quality Management in Secondary Education: Challenges and Institutional Quality Transformation Rima Fatmawati; Wieda Muqaffa; Fakhruddin Fakhruddin
Edunesia : Jurnal Ilmiah Pendidikan Vol. 7 No. 3 (2026)
Publisher : Research, Training and Philanthropy Institution Natural Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51276/edu.v7i3.1778

Abstract

This study investigates the implementation of Total Quality Management (TQM) in improving educational quality at SMA Negeri 4 Pekalongan by examining leadership commitment, stakeholder involvement, and continuous improvement practices. A qualitative case study design was employed involving 15 participants, including the principal, teachers, administrative staff, students, and parents. Data were collected through semi-structured interviews, observations, and document analysis, and analyzed using the Miles and Huberman interactive model with triangulation to ensure trustworthiness. The findings indicate that TQM implementation remains in a transitional stage and has not yet been fully institutionalized as an organizational culture. Although school leadership demonstrates strong commitment through planning, supervision, and evaluation, follow-up actions remain limited and largely procedural. Stakeholder participation is still concentrated on operational activities, while continuous improvement is constrained by weak data utilization and fragmented evaluation systems. This study contributes empirical evidence on TQM implementation in Indonesian secondary schools and highlights the importance of participatory governance, evidence-based decision-making, and sustainable quality culture to strengthen institutional effectiveness.
Co-Authors Fakhruddin Fakhruddin Rima Fatmawati