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Tores, Ropal
Universitas muhammadiyah palembang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN PADA PUSKESMAS DALAM KABUPATEN MUSI BANYUASIN Tores, Ropal
Jurnal Ilmu Manajemen Vol 5, No 1 (2015): Jurnal Ilmu Manajemen
Publisher : Universitas muhammadiyah palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/jimn.v5i1.308

Abstract

This research aims to determine the effect of service quality on patient satisfaction in outpatient health centers in the district Banyuasin, either jointly or partially. The study population was Outpatient At PHC In Musi Banyuasin which amounted to 92 people. The sampling technique that I useis the Random sampling, where some members of the population sampled. Data collection techniques used were questionnaires and documentation. The answers given by the respondents were analyzed quantitatively usingSPSS for Windows version 16. Data quality was tested with validity and reliability. In this research, testing the basic assumptions of multiple regression that includes test data normality, linearity test, multicollinearity and heteroscedasticity test. The results of this study indicate that jointly a significant difference betweenthe quality of service to the satisfaction Outpatient At PHC In Musi Banyuasin. While the partial results of this study showed no significant difference between the quality of service to the satisfaction Outpatient AtPHC In Musi Banyuasin. This study provides the latest evidence of the dimensions of service qualityon patient satisfaction and confirm the extent of the influence of the dimensions of service quality to the satisfaction of outpatients in health centers in the district Banyuasin. Evidence indicates that the variable reliability dominates in improving patient satisfaction in health centers in the district Banyuasin, which is where it is because over the influence of variable reliability compared with other variables.
PERANAN SISTEM INFORMASI DALAM MENINGKATKAN EFISIENSI DAN EFEKTIVITAS PENYIARAN DI RADIO DANGDUT INDONESIA (RDI) SEKAYU Tores, Ropal; Devi, Charitin
Jurnal Ilmu Manajemen Vol 7, No 1 (2017): Jurnal Ilmu Manajemen
Publisher : Universitas muhammadiyah palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/jimn.v7i1.1018

Abstract

This research aimed to know the role of information system in increasingbroadcasting effectivity and efficiency at Radio Dangdut Indonesia (RDI)Sekayu. This research was done by using Field research, that is thereseachers directly came to Radio Dangdut Indonesia office to makeinterview to the employees who have authorized to give information that isneeded and Library research that is collecting data was done by thereseachers by reading all reference books those related to the title andobserved problems in order to get theories those can be used as availabledata analysis tool materials. This research result showed that the role ofcomputer based Management information system has proved to be able tosupport broadcasting effectivity and efficiency at Radio Dangdut IndonesiaSekayu. This research gave the newest evidence related to informationsystem roles in increasing effectivity and efficiency of broadcasting at RadioDangdut Indonesia (RDI) Sekayu.
Co-Authors Devi, Charitin