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p-Index From 2021 - 2026
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All Journal Law Research Review Quarterly
Andry Setiawan Setiawan
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Education Law, Crime, Criminology & Criminal Justice

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Consumer Protection against AI-Induced Skin Care Misdiagnosis in Skin Health Services in Indonesia alif farhan; Andry Setiawan Setiawan
Law Research Review Quarterly Vol. 12 No. 4 (2026): Articles in Press
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/lrrq.v12i4.47221

Abstract

The development of Artificial Intelligence (AI) in the beauty industry has led to the innovation of electronic-based skin diagnostic services, one of which is AI in Skin Health Services. While offering convenience and personalized product recommendations, the use of this technology poses the risk of misdiagnosis that could potentially harm consumers. This study addresses two main issues: how to protect consumers from misdiagnosis by AI in Skin Health Services in Indonesia and the legal liability of business actors for the resulting losses. The research method used is normative legal research with a statutory and conceptual approach, through an analysis of provisions in the Consumer Protection Law, the Electronic Information and Transactions Law, and regulations related to electronic systems. The results show that AI in Skin Health Services can be qualified as an electronic service and system, thus making business actors responsible based on the principle of presumption of liability with a tendency towards strict liability to ensure protection and legal certainty for consumers.
Consumer Protection against AI-Induced Skin Care Misdiagnosis in Skin Health Services in Indonesia alif farhan; Andry Setiawan Setiawan
Law Research Review Quarterly Vol. 12 No. 5 (2026): Special Edition Part 1
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/lrrq.v12i5.47222

Abstract

The development of Artificial Intelligence (AI) in the beauty industry has led to the innovation of electronic-based skin diagnostic services, one of which is AI in Skin Health Services. While offering convenience and personalized product recommendations, the use of this technology poses the risk of misdiagnosis that could potentially harm consumers. This study addresses two main issues: how to protect consumers from misdiagnosis by AI in Skin Health Services in Indonesia and the legal liability of business actors for the resulting losses. The research method used is normative legal research with a statutory and conceptual approach, through an analysis of provisions in the Consumer Protection Law, the Electronic Information and Transactions Law, and regulations related to electronic systems. The results show that AI in Skin Health Services can be qualified as an electronic service and system, thus making business actors responsible based on the principle of presumption of liability with a tendency towards strict liability to ensure protection and legal certainty for consumers.  
Co-Authors Alif Farhan