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All Journal Journal of Management - Small and Medium Enterprises (SME's)
Dewie Tri Wijayati Wardoyo
Department of Management, Faculty of Economics and Business, University Negeri Surabaya
Economics, Econometrics & Finance

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THE INFLUENCE OF ORGANIZATIONAL CHANGE AND CAREER ADAPTABILITY ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION AT THE REGIONAL OFFICE OF THE MINISTRY OF HUMAN RIGHTS OF CENTRAL JAVA Vandiga Luksi Almahatma; Dewie Tri Wijayati Wardoyo; Jun Surjanti
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 3 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i3.22543

Abstract

This study aims to examine and analyze the influence of organizational change and career adaptability on employee performance, mediated by job satisfaction, at the Regional Office of the Ministry of Human Rights in Central Java. The population of the study includes 66 employees of the aforementioned office. A quantitative method is employed, using Structural Equation Modelling (SEM) with a Partial Least Squares (PLS) approach. The results reveal that both organizational change and career adaptability have a positive and significant effect on job satisfaction. Organizational change also has a direct and significant impact on employee performance, while career adaptability does not directly affect performance. However, job satisfaction significantly mediates the influence of both organizational change and career adaptability on employee performance. These findings highlight the crucial role of job satisfaction as an intervening mechanism in improving employee performance, particularly within public organizations undergoing transformation and demanding a high level of career adaptability from their personnel. Keywords : Career Adaptability; Job Satisfaction; Employee Performance; Organizational Change
THE DYNAMICS OF ORGANIZATIONAL CAPABILITIES AND THEIR IMPLICATIONS FOR INTERNAL SERVICE QUALITY IN PUBLIC INSTITUTIONS: A STUDY OF THE REGIONAL OFFICE AND IMMIGRATION UNITS IN WEST KALIMANTAN M Arief Wibowo; Anang Kistyanto; Dewie Tri Wijayati Wardoyo
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.27423

Abstract

This study aims to analyze the influence of Digital Transformation and Human Resource Management Practices on Internal Service Quality, with Organizational Agility as a mediating variable at the Regional Office of the Directorate General of Immigration in West Kalimantan. The research employs a quantitative survey method using proportionate stratified sampling, involving 254 employees as respondents. The collected data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that Digital Transformation and Human Resource Management Practices have a significant effect on improving Internal Service Quality, both directly and indirectly through the enhancement of Organizational Agility. Organizational Agility also plays a mediating role in strengthening the relationship between these variables, highlighting its importance as a dynamic capability within the organization. The study concludes that strengthening digital integration, implementing adaptive human resource management practices, and improving organizational responsiveness are essential for enhancing internal service quality in public sector institutions. From a theoretical perspective, this research contributes to the development of the Resource-Based View and Social Exchange Theory within the context of digital public services. However, this study is limited by its cross-sectional research design, and future studies are recommended to use longitudinal approaches to better understand the causal relationships among the variables. Keywords: Digital Transformation; Human Resource Management Practices ; Organizational Agility; Internal Service Quality; Public Sector; Immigration Office
Co-Authors Anang Kistyanto Jun Surjanti M Arief Wibowo Vandiga Luksi Almahatma