Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Educational Studies and Research Journal
Ali Nurdin
Universitas Math’laul Anwar, Banten, Indonesia

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analysis of Public Satisfaction with the Quality of Birth Certificate Making Services at The Public Service Mall (MPP) of Pandeglang Regency in 2025 Ali Nurdin; Resti Resti
Educational Studies and Research Journal Vol. 1 No. 2 (2024): Educational Studies and Research Journal
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/vrvqzn50

Abstract

This study aims to analyze public satisfaction with the quality of birth certificate issuance services at the Public Service Mall (MPP) of Pandeglang Regency in 2025. The increasing number of applications for new and renewed birth certificates, along with public complaints about slow service, serves as the main background of this research. Technical problems, such as system failures, often cause delays in administrative processes, affecting citizens’ perceptions of service quality. The study employs a quantitative method by distributing questionnaires to service recipients. The service quality assessment is based on nine indicators derived from the Indonesian Ministry of Administrative Reform Regulation (Permenpan RB) No. 14 of 2017 concerning Guidelines for Public Satisfaction Surveys. The findings reveal that the overall satisfaction score reached 80.37, categorizing the service quality as “Good.” However, the “Requirements” indicator received the lowest score (8.33) due to insufficient dissemination of information through physical notice boards, leading to public confusion regarding procedures. The research recommends that the service institution improve information delivery not only through social media but also via on-site information boards. Additionally, regular evaluation and system maintenance are needed to enhance digital service mechanisms and minimize technical disruptions that hinder public service performance.
The Effect of the Family Hope Program on Poverty Reduction in Sinarjaya Village, Pandeglang Regency in 2025 Ali Nurdin; Tita Aurellya Nurrahma
Educational Studies and Research Journal Vol. 1 No. 3 (2024): Educational Studies and Research Journal
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/cg9n1j17

Abstract

This study analyzes the impact of the Family Hope Program (PKH) on poverty reduction in Sinarjaya Village, Pandeglang Regency. PKH is a conditional cash transfer designed to assist very poor families by improving access to education, health, and social welfare. Using a mixed-method approach with an explanatory sequential design, the research combines quantitative and qualitative analyses. The study involved 325 PKH beneficiary families, with 120 respondents selected through stratified random sampling. Data were collected through surveys, in-depth interviews, observations, and document reviews, and analyzed using multiple regression and path analysis. The findings reveal that PKH significantly contributes to reducing both economic and multidimensional poverty levels. Improved access to education and health services mediates the positive effects of the program. However, its effectiveness is influenced by local institutional capacity, targeting accuracy, and the beneficiaries’ consumption patterns, which remain mostly consumptive. The study recommends strengthening community assistance, improving data accuracy, and integrating PKH with local economic empowerment initiatives to ensure sustainable poverty alleviation.
Co-Authors Resti Resti Tita Aurellya Nurrahma