Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JIPM: Jurnal Indragiri Penelitian Multidisiplin
Najib
Universitas Islam Negeri Sunan Kalijaga, Universitas Pembangunan Nasional Veteran Yogyakarta
Computer Science & IT Education Electrical & Electronics Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Adaptasi Komunikasi Lintas Budaya antara Staf Kapal Feri MV Putri Anggreni dengan Penumpang Internasional pada Rute Batam - Johor Najib; Lukman Hakim
Jurnal Indragiri Penelitian Multidisiplin Vol. 6 No. 2 (2026): Jurnal Indragiri Penelitian Multidisiplin
Publisher : Indra Institute Research & Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to understand forms of cross-cultural communication adaptation between the crew of the MV Putri Anggreni ferry and international passengers on the Batam–Johor route. A qualitative approach with a phenomenological method was employed to explore the lived experiences of individuals involved in intercultural service interactions within international maritime transportation. Research data were collected through in-depth interviews with ferry crew members and Malaysian international passengers, as well as participatory observation conducted during onboard service activities. The findings indicate that differences in language, communication styles, and norms of politeness constitute the main sources of cross-cultural communication barriers. To address these challenges, both crew members and passengers adapt through the use of mixed languages (Indonesian–Malay–English), reliance on nonverbal communication such as gestures and facial expressions, and the application of empathy in service delivery. These adaptive practices help create more effective interactions and reduce the potential for intercultural misunderstandings. This study concludes that cross-cultural communication competence is essential for enhancing public service quality, particularly in international maritime transportation contexts characterized by intensive multicultural interactions.
Co-Authors Lukman Hakim