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All Journal Research of Service Administration Health and Sains Healthys
Yani Restiani Widjaja
Program Pasca Sarjana Magister Manajemen, Universitas Adhirajasa Reswara Sanjaya
Health Professions Public Health

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Evaluation of the Implementation of Patient Safety Culture by Medical Personnel at the Amanah Jatisari Karawang Clinic Jardinia Dian Fatimah; Nining Handayani; Yani Restiani Widjaja
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9346

Abstract

Introduction: Patient safety culture is a vital element in healthcare systems that aims to minimize incident risks and improve service quality. Amanah Jatisari Clinic, as a primary healthcare facility preparing for accreditation, requires an evaluation of the implementation of safety culture by medical personnel. Methods: This study applied a descriptive qualitative method with a case study design. Data were collected through in-depth interviews, non-participatory observations, and document analysis involving 12 healthcare workers including doctors, nurses, pharmacists, and midwives. The research instrument was based on the Hospital Survey on Patient Safety Culture (HSOPSC), and data were analyzed using descriptive and SWOT approaches. Results: The findings indicated that healthcare workers had a generally good perception of patient safety culture, particularly in openness and teamwork dimensions. However, the implementation of reporting and just culture was still suboptimal. Supporting factors included managerial commitment, internal training, and effective communication. Barriers involved staff shortages, high workload, and fear of sanctions. Discussion: SWOT analysis led to several strategic recommendations such as enhancing staff-awareness-based training, developing non-punitive reporting systems, and implementing consistent managerial policies. These results are expected to serve as a basis for continuous improvement of the patient safety culture system in primary healthcare services.
The Role of Specialist Doctors' Quick Response in Improving Hospital Services in the Eyes of Patients at Advent Hospital Manado Gerald Hendriks Langingi; Purwadhi Purwadhi; Yani Restiani Widjaja
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9413

Abstract

This study aims to explore in depth the patients’ perceptions of the role of rapid response from specialist doctors in improving hospital service quality, focusing on Advent Hospital Manado. The research method used is a qualitative approach with a descriptive phenomenological design, where data were collected through in-depth interviews with patients and their families who had direct interactions with specialist doctors. The results show that the speed of the doctors’ response plays a central role in shaping patients’ sense of safety, trust, and satisfaction. Slow responses often lead to emotional anxiety and negative perceptions of hospital professionalism. Determining factors such as internal communication systems, organizational flexibility, patient-centered service culture, and individual professionalism significantly influence patients’ perceptions of service quality. This research emphasizes that response speed is not merely a technical matter, but also reflects the values of empathy and moral responsibility among healthcare professionals. Therefore, an integration of adaptive hospital management systems, the utilization of information technology, and the cultivation of a responsive culture among specialist doctors are needed to enhance holistic and humanistic service quality.
Co-Authors Gerald Hendriks Langingi Jardinia Dian Fatimah Nining Handayani Purwadhi Purwadhi