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All Journal JURNAL ILMIAH SAINS TEKNOLOGI DAN INFORMASI Jurnal Pengabdian Masyarakat Indonesia
Nadhrotun Jamilah
Universitas Ibrahimy
Computer Science & IT Education Energy Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Penerapan Model Antrean FIFO untuk Meningkatkan Efisiensi Pelayanan pada Bank Mini Syari’ah di Pondok Pesantren Syalafiyah Syafi’iyah Sukorejo ABD. Ghofur; Nadhrotun Jamilah; Ana Putri Nur Amanah; Jannatin Firdausiyah; Mardhiyatul Jazilah
JURNAL ILMIAH SAINS TEKNOLOGI DAN INFORMASI Vol. 4 No. 3 (2026): Juli : Jurnal Ilmiah Sains Teknologi dan Informasi
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jiti.v4i3.2202

Abstract

This research examines the operational dynamics of the First In First Out (FIFO) queuing approach at the Bank Mini Syari'ah unit of Pondok Pesantren Salafiyah Syafi'iyah Sukorejo, a pesantren-run financial service handling santri's day-to-day transactions. Long queues remain common in Islamic financial institutions, often persisting even after FIFO is formally adopted, leaving customer dissatisfaction largely unresolved. This research describes how FIFO is designed, applied, and interpreted by Customer Service staff and santri within the pesantren's distinct social setting. A descriptive qualitative method was used, drawing data from in-depth interviews, direct observation of daily queue behavior, and transaction documentation dated 20 June 2026. Data were processed through interactive analysis following Spradley and Miles-Huberman, with credibility secured via source and technique triangulation. Results show FIFO realized through a Java-based program separating Teller and Customer Service queues; field testing revealed transaction peaks clustered in mid-morning hours while officer workloads stayed fairly balanced. The study finds FIFO improves order over the earlier informal "first come first served" practice, though its success rests less on algorithmic precision and more on how fairness and discipline are embraced within pesantren culture. Practical suggestions include consistent numbering systems and stronger floor management during peak hours.
Pelatihan Microsoft Excel untuk Meningkatkan Keterampilan Pengolahan Data Keuangan di SMPN 1 Banyuputih Situbondo Zaehol Fatah; Nadhrotun Jamilah
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 5 No. 2 (2026): Juni: Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Publisher : Politeknik Pratama Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v5i2.7273

Abstract

Microsoft Excel training is one of the approaches that can help students improve their digital competencies in managing simple financial data. This study was designed to examine the extent to which Microsoft Excel training is effective in enhancing the abilities of students at SMPN 1 Banyuputih Situbondo, particularly in managing class cash records. The research employed a descriptive quantitative approach. Data collection procedures included presentations, hands-on practice, and questionnaire distribution. The sample consisted of 12 students selected using a sampling technique. The data collection instruments included a closed-ended questionnaire containing 10 statements based on a Likert scale, as well as students’ practical work results in processing class cash data using Microsoft Excel. The findings revealed that the training had a positive impact on improving students’ skills. This was reflected in the large number of positive responses, where the average “strongly agree” response exceeded 80%. In addition, students were able to prepare class cash reports in a more organized and systematic manner after participating in the training. Therefore, the Microsoft Excel training program proved to be highly beneficial in strengthening students’ technical competencies in financial data processing while simultaneously supporting the development of their digital literacy within the school environment.
Co-Authors Abd. Ghofur Ana Putri Nur Amanah Fatah, Zaehol Jannatin Firdausiyah Mardhiyatul Jazilah