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All Journal Jurnal Ekonomi dan Bisnis GROWTH (JEBG)
Anung Budiranto
Universitas Muhammadiyah Jember
Economics, Econometrics & Finance

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BUDAYA KERJA SENTRA PELAYANAN KEPOLISIAN TERPADU (SPKT) POLSEK MARON PADA PELAYANAN PENERIMAAN PENGADUAN PUBLIK Tri Pepri; Suwandono Suwandono; Intisari Intisari; Anung Budiranto; Ika Tyas N; Yuyun Istifarida; Dicky Perdana Putra; Zuhdan Kurnia Gusti; Puji Wanusta Rini; Arif Liyantono; Nurul Qomariah
Growth Vol 24 No 1 (2026): MEI
Publisher : Relawan Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/growth-journal.v24i1.8627

Abstract

This study aims to analyze the work culture of the Integrated Police Service Center (SPKT) of Maron Sector Police in handling public complaints. The research employed a qualitative approach, with data collected through field observations, in-depth interviews with residents and community leaders in Maron Village, Brani Wetan Village, and Satreyan Village, as well as documentation. The findings indicate that the work culture of the SPKT of Maron Sector Police in administrative services has been implemented fairly well and has provided tangible benefits to the community. However, the work culture in handling criminal complaints has not yet been optimal, as evidenced by the lack of follow-up actions, low responsiveness, and limited transparency regarding case progress information. These conditions have contributed to a decline in public trust in police services. Analysis based on the organizational culture theories of Edgar H. Schein and Robbins & Judge reveals that the work culture of the SPKT of Maron Sector Police remains predominantly procedural and administrative in nature, but has not been fully internalized into the values and underlying assumptions of excellent public service. This study concludes that improving the quality of police services requires strengthening a work culture that is responsive, professional, transparent, and problem-solving oriented in order to enhance public trust.
Co-Authors Arif Liyantono Dicky Perdana Putra Ika Tyas N Intisari Intisari Nurul Qomariah Puji Wanusta Rini Suwandono Suwandono Tri Pepri Yuyun Istifarida Zuhdan Kurnia Gusti