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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang
Destiani Hanifa
Program Studi Administrasi, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Jambi
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STRATEGI KOMUNIKASI INTERNAL DAN EKSTERNAL DALAM KEBERHASILAN ORGANISASI M.Haikal Aal Hariri; Mohamad Muspawi; Destiani Hanifa; Uswatun Hasanah
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 Nomor 02, Juni 2026 Published
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.14302

Abstract

success holistically. Using a descriptive-qualitative literature study method, this study examines various literature sources, scientific journals, and strategic documents to synthesize an effective communication framework. The results of the study show that internal communication optimization acts as a catalyst for operational synergy that is able to increase employee productivity and loyalty through information transparency. On the other hand, a responsive and authentic external communication strategy is key to building reputation, public legitimacy, and resilient crisis management. Important findings in this study emphasize that the long-term success of organizations is highly dependent on the integration between internal narratives and external images; misalignment between the two can trigger credibility crises. In addition, digital transformation and media literacy are identified as key supporting factors that accelerate the flow of information but still require a touch of human empathy. This study concludes that an integrated communication strategy based on integrity and digital proficiency is not just a supporting instrument, but a strategic investment that determines an organization's competitive advantage. The implications of this study suggest the importance for organizational leaders to prioritize regular communication audits to ensure that messages remain relevant to changing business and social environments.
Co-Authors M.Haikal Aal Hariri Mohamad Muspawi Uswatun Hasanah