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All Journal Jurnal Ilmiah Teknik Informatika (TEKINFO)
Sarip Hidayatuloh
UIN Syarif Hidayatulah Jakarta
Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Social Sciences Transportation

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Analisis Continuance Use IntentionAplikasi Access by KAI Menggunakan Expectation Confirmation Model Sarip Hidayatuloh; Fazia Putri Handira
Jurnal Ilmiah Teknik Informatika (TEKINFO) Vol. 27 No. 1 (2026): TEKINFO Vol 27 No 1 April 2026
Publisher : Fakultas Teknik Universitas Persada Indonesia YAI

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Abstract

Continuance Use Intention refers to a condition in which users are satisfied with their experienceof using an information system, thereby encouraging them to continue using the system consistentlyin the future. Access by KAI is the official mobile application developed by PT Kereta ApiIndonesia (PT KAI) that provides online railway ticket booking services. However, the applicationhas experienced several challenges, including a decline in its user rating since its launch in 2023, arelatively low number of active users, and unresponsive customer support services. This study aimsto provide practical recommendations for improving the application based on an analysis using theExpectation Confirmation Model (ECM), particularly through enhancements to the application'suser interface (UI) and user experience (UX) design. The study adopts a modified ECM byincorporating four additional constructs: system quality, service quality, information quality, and habit. The research population consists of Access by KAI users residing in the Greater Jakartametropolitan area (Jabodetabek), with a sample of 400 respondents selected using purposivesampling. Data were analyzed using the Partial Least Squares–Structural Equation Modeling(PLS-SEM) approach implemented in SmartPLS 4. The findings indicate that continuance useintention is at a strong level, with an explanatory value of 0.733 (73%). Furthermore, perceivedusefulness, habit, and satisfaction were identified as significant determinants of continuance useintention. The proposed interface redesign is expected to serve as a practical implementation of thestudy's recommendations and assist PT KAI in prioritizing the development of application featuresthat better address users' needs and expectations
Analisis dan Perancangan Super CMS Pada PT Ruang Raya Indonesia Sarip Hidayatuloh; Fatikah Aulia Farhah
Jurnal Ilmiah Teknik Informatika (TEKINFO) Vol. 27 No. 1 (2026): TEKINFO Vol 27 No 1 April 2026
Publisher : Fakultas Teknik Universitas Persada Indonesia YAI

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Abstract

PT. Ruang Raya Indonesia (Ruangguru) is an educational technology company focused on evelopingdigital learning platforms in Indonesia. One of the primary systems supporting its operations is SuperCMS, a content management systems designed to managed data and activities related to privatetutoring sessions between students and Masters teachers. Based on the findings of the observation, theexisting system still encounters several chalengges, including limited data integartion, the lack ofcomprehensive information displays, and workflows that are not yet fully efficient. To address theseissues, this study conducted the analysis and design of an information system using the waterfallmethodology. This approach consisted of data collection through observation and literature review,system requirements analysis, and systems modeling using the Unified Modeling Language (UML).The primary objective of this research is to design a Super CMS that can manage private tutoring sessions in a more informative, efficient, and integrated manner. The results indicate that the proposedSuper CMS design is capable of integrating scheduling, attedance tracking, assessment, andcommunication process into a single centralized platform. Furthermore, the develop user interfacefeatures a consistent design and intuitive navigation. The proposed system has the potential to improvethe effectiveness of data management, accelerate coordination among users, and provide o solidfoundation for future system implementation
Co-Authors Fatikah Aulia Farhah Fazia Putri Handira