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All Journal Jurnal Kewarganegaraan El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Prayudhista, Eka
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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Pengaruh Kualitas Pelayanan Check In Counter Terhadap Kepuasan Penumpang Maskapai Lion Air di Bandar Udara Internasional Adi Soemarmo Solo Saputro, Dendi Prabowo; Prayudhista, Eka
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.723 KB) | DOI: 10.31316/jk.v6i3.3888

Abstract

AbstrakTujuan penelitian ini guna mengetahui pengaruh kualitas pelayanan check-in counter terhadap kepuasan penumpang maskapai Lion Air Di Bandar Udara AdiSoemarmo Solo. Dengan mempertimbangkan aspek kenyamanan dan keselamatan saat menggunakan transportasi udara. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data menggunakan kuesioner yang dipilih menggunakan NonProbability Sampling dan subjek penelitian yang digunakan adalah pengguna jasa di Bandar udara AdiSoemarmo Solo yang berjumlah 100 orang. Analisis data dan pengujian hipotesis dilakukan oleh IBM SPSS statistics22 menggunakanan analisis regresi linier berganda. Hasil penelitian menunjukkan Ha1 diterima dan Ha2 ditolak. Artinya bahwa variabel Kualitas Pelayanan Check-In Counter mempengaruhi Kepuasan Penumpang Maskapai Lion Air Di Bandar Udara Internasional Adi Soemarmo Solo. Dimana nilai t hitung variabel kualitas pelayanan sebesar 15.450.Kata Kunci: Kualitas Pelayanan Check-In Counter Kepuasan Penumpang maskapai Lion Air. AbstractThe purpose of this study was to determine the effect of check-in counterservice quality on Lion Air passenger satisfaction at Adi Soemarmo Airport, Solo. Byconsidering theaspectsof comfortand safetywhenusing air transportation. This study uses quantitative methods with data collection techniques usingquestionnaires selected using Non Probability Sampling and the research subjectsused are service users at Adi Soemarmo Airport Solo, totaling 100 people. Dataanalysis and hypothesis testing were carried out by IBM SPSS statistics 22 usingmultiple linear regressionanalysis. The results showed that Ha1 was accepted and Ha2 was rejected. It meansthat the variable of Check-In Counter Service Quality affects Lion Air Passenger Satisfaction at Adi Soemarmo International Airport Solo. Where the tcount value of the service quality variable is 15,450.Keyword: Quality of Service Check-In Counter Lion Air Passenger Satisfaction.
Implementasi Safety Culture Petugas Aviation security (AVSEC) PT Angkasa Pura 1 terhadap Keamanan dan Keselamatan Bandar Udara Adi Soemarmo Boyolali Jawa Tengah Kusumawardana, Andika Rimba; Prayudhista, Eka
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.557

Abstract

Air transportation has a very important role as a means of connecting quickly and effectively. In the city of Boyolali there is the Adi Soemarmo international airport which has a fairly busy flight activity. The main factor that must be considered in the aviation industry is creating aviation security and safety which has been regulated in Government Regulation No. 3 of 2001. For the sake of creating this, efforts must be made, one of which is by implementing a safety culture. One unit that has an important role is Aviation Security (AVSEC) officers at Adi Soemarmo Boyolali Airport. In this study the authors used qualitative research methods using primary data and secondary data. For data collection techniques, namely by conducting interviews with Aviation Security (AVSEC) officers, observing directly (observation) during the official hours of Aviation Security (AVSEC) officers and carrying out documentation. The results of this study indicate that Aviation Security (AVSEC) personnel in carrying out their roles and responsibilities have implemented a Safety Culture which consists of six characters namely commitment, truth, information, alertness, adaptation and attitude in accordance with Standard Operational Procedures set by the company. Thus, Aviation Security personnel are able to create flight security and safety in accordance with Government Regulation No. 3 of 2001. Keywords: Aviation Security (AVSEC), Safety Culture.
Implementasi Safety Culture Petugas Aviation security (AVSEC) PT Angkasa Pura 1 terhadap Keamanan dan Keselamatan Bandar Udara Adi Soemarmo Boyolali Jawa Tengah Kusumawardana, Andika Rimba; Prayudhista, Eka
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.557

Abstract

Air transportation has a very important role as a means of connecting quickly and effectively. In the city of Boyolali there is the Adi Soemarmo international airport which has a fairly busy flight activity. The main factor that must be considered in the aviation industry is creating aviation security and safety which has been regulated in Government Regulation No. 3 of 2001. For the sake of creating this, efforts must be made, one of which is by implementing a safety culture. One unit that has an important role is Aviation Security (AVSEC) officers at Adi Soemarmo Boyolali Airport. In this study the authors used qualitative research methods using primary data and secondary data. For data collection techniques, namely by conducting interviews with Aviation Security (AVSEC) officers, observing directly (observation) during the official hours of Aviation Security (AVSEC) officers and carrying out documentation. The results of this study indicate that Aviation Security (AVSEC) personnel in carrying out their roles and responsibilities have implemented a Safety Culture which consists of six characters namely commitment, truth, information, alertness, adaptation and attitude in accordance with Standard Operational Procedures set by the company. Thus, Aviation Security personnel are able to create flight security and safety in accordance with Government Regulation No. 3 of 2001. Keywords: Aviation Security (AVSEC), Safety Culture.
Co-Authors Kusumawardana, Andika Rimba Saputro, Dendi Prabowo Sukmaraga, Ovan Yuli