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All Journal Jurnal Mantik
Tien Yustini
Indo Global Mandiri University, Indonesia
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Carring behavior, discipline, and competence as predictors of service quality in the RSU Ogan Ilir Jauhari Jauhari; Tien Yustini
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.7008

Abstract

This study aims to analyze and empirically verify the influence of caring behavior, discipline, and competence on the service quality of employees at the Ogan Ilir Regional General Hospital, both partially and simultaneously. The research employed a quantitative method with survey, confirmatory, and verificative approaches. This study is categorized as associative research, focusing on the relationships among variables. The research population consisted of 118 employees, all of whom were included as research samples using a saturated sampling technique. The types of data comprised primary and secondary data, collected through observation, questionnaire-based interviews, and documentation. The data analysis technique used was multiple linear regression with SPSS version 30. The findings indicate that caring behavior, discipline, and competence have a positive and significant effect on improving service quality, both partially and simultaneously. These three variables demonstrate a substantial (strong) relationship of 81.6% with the improvement of service quality. This research contributes to developing comprehensive human resource management science and further research in this field. Improving service quality can be done by simultaneously paying attention to aspects of caring behavior, discipline, and competence
Job performance based on training, compensation, and discipline in DISHUB Ogan Komering Ilir Rusli Yanto; Tien Yustini
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.7009

Abstract

This research aims to analyze and prove the influence of training, compensation, and discipline on job performance at the Department of Transportation of Ogan Komering Ilir Regency, both partially and simultaneously. The research method is quantitative with a survey, confirmatory, and verificative approach. This research is classified as associative research related to the relationships among variables. The population consists of 110 employees, all of whom were taken as the research sample using a saturated sampling technique. The types of data used include primary and secondary data, collected through observation, questionnaire-based interviews, and documentation. The data analysis technique is multiple linear regression using SPSS v.30. The results show that training, compensation, and discipline have a positive and significant effect on improving job performance, both partially and simultaneously. These three variables have a substantial (strong) relationship of 84.2% with the improvement of job performance. This research contributes to developing comprehensive human resource management science and further research in this field. Improving job performance can be done by simultaneously paying attention to aspects of training, compensation, and discipline
Co-Authors Jauhari Jauhari Rusli Yanto