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All Journal Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Subagia, Dodi
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Law, Crime, Criminology & Criminal Justice

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ANALISIS IMPLEMENTASI MANAJEMEN PELAYANAN PUBLIK DALAM PENINGKATAN KUALITAS DATA POKOK PENDIDIKAN (DAPODIK) DI DINAS PENDIDIKAN KOTA TANGERANG (STUDI KASUS SMPN 27 KOTA TANGERANG) Subagia, Dodi; Udi, Udi
Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Vol. 5 No. 2 (2025): Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bureau.v5i2.601

Abstract

This study aims to determine and analyze how the Implementation of Public Service Management in Improving the Quality of Basic Education Data at SMPN 27 Tangerang City and recommendations or suggestions that can be given. This study uses a qualitative descriptive method. The qualitative approach was chosen because this study focuses on an in-depth analysis of the impact of the accuracy of teacher and student data on Dapodik on the planning of educational staff needs. The qualitative approach allows researchers to dig deeper into the phenomena that occur in the field by examining data in a certain context and understanding the meaning behind the interactions between the actors involved. Data collection techniques in this study used several methods, namely in-depth interviews, observations, and document analysis. The results of the study in indicator (1) Planning (Planning) The school have had quite good planning, such as a routine data update schedule and coordination with the Education Office. However, the socialization of the importance of Dapodik to all stakeholders (teachers, students, parents) is still lacking, resulting in delays in reporting data changes. (2) Organizing, The Dapodik team structure is clear with the appointment of special operators and division of tasks. Obstacles arise due to the lack of synergy between operators and teachers/staff in delivering change data (eg: student transfers). (3) Actuating, Dapodik operators have carried out their duties well thanks to training from the office, but there are still input errors due to lack of re-verification. The operator's time constraints (who also have other tasks) affect the consistency of data input. (4) Controlling, Internal monitoring by the school IT team and external validation by the office have been running, but the frequency is not optimal. There is no reward and punishment system to motivate data accuracy
EFEKTIFITAS UNIT PELAKSANA TEKNIS (UPT) PEMELIHARAAN JALAN DAN DRAINASE WILAYAH BARAT DINAS PEKERJAAN UMUM DAN PENATAAN RUANG (PUPR) KOTA TANGERANG DALAM PEMELIHARAAN JALAN DI KECAMATAN PERIUK KOTA TANGERANG Subagia, Dodi; Miftahul Huda , Muhammad
Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Vol. 5 No. 2 (2025): Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bureau.v5i2.638

Abstract

This study aims to examine the effectiveness of the Technical Implementation Unit (UPT) for Road and Environmental Maintenance of the Western Region under the Department of Public Works and Spatial Planning (PUPR) of Tangerang City in maintaining roads in the Periuk District. The background of this research stems from the importance of road infrastructure quality as a key factor in supporting public mobility and regional economic growth. This study employs a qualitative approach, using data collection techniques such as observation, interviews with the UPT head, sub-division head, field officers, and road users from the community, as well as documentation. Data analysis was conducted based on five effectiveness indicators proposed by Sutrisno: program understanding, target accuracy, timeliness, goal achievement, and tangible changes. The results indicate that the UPT has demonstrated a strong understanding of the program, and that road maintenance activities are generally well-targeted and implemented within the planned time frame, despite some technical challenges. Most of the program objectives have been achieved, and tangible improvements in road conditions are evident and appreciated by the community. The study concludes that the road maintenance program carried out by the UPT can be categorized as moderately effective. However, there is still a need for improvement in terms of equitable implementation, budget management, and stronger coordination and communication among stakeholders to ensure that the benefits of the program are fully realized by the broader community.
Co-Authors Miftahul Huda , Muhammad Udi, Udi