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Panjaitan, Erdipa
Universitas Medan Area
Humanities Languange, Linguistic, Communication & Media Social Sciences

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Peranan Pemerintah Desa dalam Meningkatkan Kualitas Pelayanan Administrasi kepada Masyarakat Panjaitan, Erdipa; Dewi, Rosmala; Angelia, Nina
PERSPEKTIF Vol 8, No 1 (2019): Perspektif Januari
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (852.789 KB) | DOI: 10.31289/perspektif.v8i1.2543

Abstract

Role is a set of expectations imposed on an individual who occupies a certain social position. This? study? aims? to? determine? the? role? of? village? government? in? improving? the? quality? of administrative services to the community in the Office of Village Head Aek Korsik. The method of research? used? is? a? descriptive qualitative? method approach? that? focuses? on? the? role? of? village? government in improving the quality of administrative services to the community at the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu Regency. The results? showed? that? the quality of administrative services in the Head Office of Aek Korsik Village Aek Kuo Sub-district, North Labuhanbatu? Regency? has? applied? Tangible,? Reliability,? Responsiveness,? Assurance,? and Emphaty dimensions and their indicators. However, there are still some indicators that have not run in accordance with the expectations of the community, including the inconvenience of service places including facilities and infrastructure that have not been complete, the employee has not effectively used SOP (Standard Operating Procedure) in the service process, and there are still employees who are not friendly in the service process.
Co-Authors Dewi, Rosmala Nina Angelia