Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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All Journal International Journal of Multidisciplinary Research of Higher Education (IJMURHICA)
Avianita Rachmawati
Universitas Flores, Indonesia
Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Social Sciences

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Digital Marketing Innovation and Marketing Performance: The Mediating Role of Business Process Agility Avianita Rachmawati; Luisa De Marilak Manggo
International Journal of Multidisciplinary Research of Higher Education Vol 9 No 2 (2026): (April) Theme Education, Religion Studies, Social Sciences, STEM and Economic Dev
Publisher : Islamic Studies and Development Center in Collaboration With Students' Research Center Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/ijmurhica.v9i2.495

Abstract

This study aims to analyze the mediating role of business process agility in the effect of digital marketing innovation on marketing performance. This study employs a quantitative method with a descriptive research design, involving a sample of 141 respondents selected through purposive sampling. Data collection was conducted via a Google Forms questionnaire, and the data were analyzed using Partial Least Squares (PLS-SEM). The results indicate that Digital Marketing Innovation has a significant positive effect on marketing performance (β = 0.363; p = 0.004), Business Process Agility has a significant positive effect on marketing performance (β = 0.442; p = 0.001), and partially mediates the relationship between Digital Marketing Innovation and marketing performance (β = 0.340; p = 0.001). Digital innovation is proven to be more effective when supported by business process agility, enabling culinary SMEs to enhance their competitiveness in the digital era. This study adds an empirical foundation regarding the importance of digital marketing innovation and business process agility in driving marketing performance. In practice, this enables SMEs to be more responsive to customer needs while generating increased revenue and expanding market reach.
Product Innovation Agility and Marketing Performance: The Role of Adaptive Capability and Customer Orientation Avianita Rachmawati; Guntur Mbiri; Ernesta Leha
International Journal of Multidisciplinary Research of Higher Education Vol 9 No 4 (2026): October (Theme Education, Religion Studies, Social Sciences, STEM and Economic De
Publisher : Islamic Studies and Development Center in Collaboration With Students' Research Center Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/ijmurhica.v9i4.500

Abstract

Customer orientation drives product innovation agility through an understanding of customer needs, competitor focus, and functional coordination, which in turn enhances marketing performance, such as sales growth and market share. Product innovation agility then mediates this relationship by indirectly improving marketing performance, as rapid innovation generates competitive advantages such as increased customer satisfaction and sales. This article aims to analyze the influence of adaptive capability and customer orientation on marketing performance, as well as the mediating role of product innovation agility in the Wondr app. A quantitative approach was used with a sample of 3,904 Wondr app users. Data were collected via a questionnaire and analyzed using SmartPLS. The results confirm that successful marketing performance is highly dependent on a company’s ability to rapidly innovate products as an adaptive response to changes in the market environment. Adaptive capability has the key and greatest influence on improving marketing performance when supported by strong product innovation agility.
Co-Authors Ernesta Leha Guntur Mbiri Luisa De Marilak Manggo