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Normalia
Sekolah Tinggi Ilmu Kesehatan Gunung Sari
Nursing

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The Relationship Between Workload and Work Stress of Nurses at the Jaury Jusuf Putera Academic Hospital, Makassar Risnawati; Nurnainah; Abdullah; Normalia
Nursing Practice Journal Vol. 2 No. 2 (2026): Nursing Practice Journal
Publisher : Yayasan Ekselensi Daya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65722/3rp99102

Abstract

High workloads for nurses have the potential to increase work stress, which can lead to decreased performance and quality of nursing services. Physical and mental demands, large numbers of patients, and shift work systems are factors that trigger psychological stress. This study aims to determine the relationship between workload and work stress among nurses at Jaury Jusuf Putera Academic Hospital in Makassar. This study used a descriptive correlational quantitative design with a cross-sectional approach. A sample of 42 nurses in the inpatient ward was taken using total sampling technique. Data were collected through a workload questionnaire and a work stress questionnaire, then analyzed using the Chi-Square test with a significance level of α = 0.05. The results showed that most nurses experienced moderate to heavy workloads and moderate levels of work stress. Bivariate analysis showed a significant relationship between workload and work stress (p < 0.05). In conclusion, the higher the workload of nurses, the higher the level of work stress they experienced. This study suggests that hospital management needs to implement proportional task distribution, evaluate the shift system, and provide psychological support and stress management programs. Effective workload management can improve nurses' well-being and the quality of nursing services
The Relationship Between Family Support And Children's Anxiety During Hospitalization At Hermina Hospital In Samarinda Olidiana Chandra Klau; Abd. Rahim; Abdullah; Syaiful Bachri; Sitti Badria; Normalia; Gabriella Delfie Natalia
Nursing Practice Journal Vol. 2 No. 2 (2026): Nursing Practice Journal
Publisher : Yayasan Ekselensi Daya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65722/r2ew5602

Abstract

Hospitalization is an experience that can cause anxiety in children due to unfamiliar surroundings, medical procedures, and separation from family. Unresolved anxiety can affect the healing process, prolong hospitalization, and cause psychological trauma. Family support plays an important role in helping children adapt during hospital treatment. This study aims to determine the relationship between family support and children's anxiety levels during hospitalization in the pediatric ward of Hermina Hospital in Samarinda, East Kalimantan. This study uses a quantitative design with a correlational descriptive method and a cross-sectional approach. A sample of 44 respondents was selected using purposive sampling according to inclusion criteria. Data were collected through family support questionnaires and child anxiety level questionnaires that had been tested for validity and reliability. Data analysis was performed using correlation tests to determine the relationship between the two variables. The results showed that most respondents received good family support and had mild to moderate anxiety levels. Statistical tests showed a significant relationship between family support and children's anxiety levels during hospitalization (p < 0.05). The better the family support provided, the lower the children's anxiety levels. It was concluded that family support plays an important role in reducing children's anxiety levels during hospitalization. Optimize the family-centered care approach by actively involving families in nursing care. Hospitals are advised to develop policies that support family presence and involvement during the child's treatment. The implications is family-based interventions need to be integrated into pediatric nursing practice to reduce anxiety and improve the quality of care.
The Relationship Between Service Quality And Patient Satisfaction At Medika Plaza Clinic Yolanda Datu Matarru; Asriadi; Noyumala; Normalia; Musaidah; Irma Andrianys; Gabriella Delfie Natalia
Nursing Practice Journal Vol. 2 No. 2 (2026): Nursing Practice Journal
Publisher : Yayasan Ekselensi Daya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65722/e9pgx294

Abstract

Service quality is an important factor influencing patient satisfaction with healthcare services provided by healthcare facilities. This study aims to determine the relationship between service quality and patient satisfaction at Medika Plaza Clinic. This research used a quantitative method with a cross-sectional approach. The population consisted of all patients visiting Medika Plaza Clinic, with a sample of 43 respondents selected using accidental sampling technique. Data were collected using questionnaires to measure service quality and patient satisfaction levels. Data analysis was conducted using univariate analysis to describe the frequency distribution of respondent characteristics and study variables, and bivariate analysis using the Chi-Square test to determine the relationship between service quality and patient satisfaction. The results of the Chi-Square test showed a p-value of 0.000 (p < 0.05), indicating a significant relationship between service quality and patient satisfaction at Medika Plaza Clinic.The conclusion of this study shows that service quality has a significant relationship with patient satisfaction. Therefore, improving healthcare service quality is necessary to enhance patient satisfaction. So, healthcare facilities should improve service quality across all dimensions to enhance patient satisfaction. Good service quality increases patient satisfaction, loyalty, and the positive image of healthcare facilities
Co-Authors Abd. Rahim Abdullah Asriadi Gabriella Delfie Natalia Irma Andrianys Musaidah Noyumala Nurnainah Olidiana Chandra Klau Risnawati Sitti Badria Syaiful Bachri Yolanda Datu Matarru