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All Journal International Journal of Health Sciences
Asti Rahmi Fadjriani
Politeknik Piksi Ganesha
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Analysis Of Outpatient Registration Efficiency Through The Implementation Of Electronic Medical Records At RSAU DR. M. Salamun Asti Rahmi Fadjriani; Nadia Rizki Pratami
International Journal of Health Sciences Vol. 4 No. 3 (2026): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/ijhs.v4i3.1413

Abstract

This study aims to analyze the efficiency of outpatient registration services through the implementation of Electronic Medical Records (EMR) at RSAU dr. M. Salamun Hospital. A descriptive qualitative method was employed using the HOT-Fit framework, which comprises the Human, Organization, Technology, and Net Benefit dimensions. Data were collected through observation and interviews with outpatient registration staff. The results show that EMR implementation improves service efficiency by accelerating the registration process, facilitating patient data management, reducing queues, and supporting registration through the Mobile JKN application. In addition, EMR implementation reduces paper consumption and operational costs. However, several challenges remain, including unstable internet connectivity, disruptions to the registration and BPJS systems, and patients' lack of readiness in completing administrative requirements. Therefore, improvements in technological infrastructure, system development, staff training, and patient education are needed to optimize EMR implementation.
Co-Authors Nadia Rizki Pratami