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All Journal Indonesian Journal of Medical and Pharmaceutical Science
Asih Puji Lestari
Program Studi Pendidikan Profesi Apoteker, Fakultas Farmasi, Universitas Islam Sultan Agung
Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Evaluasi Kepuasan Pasien Terhadap Sistem Pelayanan Kefarmasian Berbasis Syariah di Puskesmas Padang Sari Asih Puji Lestari; Indah Permata Sari; Fari Rohmi Lutfiani
Indonesian Journal of Medical and Pharmaceutical Science Vol. 5 No. 1 (2026)
Publisher : Sultan Agung Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijmps.v5i1.548

Abstract

Background: Pharmaceutical services at primary healthcare centers are expected not only to meet quality standards but also to integrate Islamic (sharia-based) values to fulfill the spiritual and ethical needs of Muslim patients. The application of sharia principles such as trustworthiness, clarity of drug information, halal assurance, and ethical service has been shown to enhance patient trust and satisfaction. Methods: This study employed a descriptive observational design with a cross-sectional approach, employing a 15-item structured questionnaire that had been tested for validity and reliability. The collected data were tabulated using Microsoft Excel. Customer satisfaction levels were measured using the five dimensions of the SERVEQUAL measurement system. Results: Patient satisfaction results showed a very satisfactory rating across all SERVQUAL dimensions. Responsiveness scored 97%, reliability 94%, assurance 96%, empathy 95%, and tangible 95%. These findings indicate that pharmaceutical services meet professional standards, are friendly, informative, and equipped with comfortable and well-organized facilities. The majority of respondents were women of productive age, with a high school education. The implementation of Sharia values ​​such as trustworthiness, fairness, and cleanliness supports increased patient comfort and trust. Conclusion: Patient satisfaction with pharmaceutical services at Padang Sari Primary Health Center was categorized as very satisfactory across all SERVQUAL dimensions. These findings reflect high patient satisfaction with service quality and may be interpreted as being consistent with relevant sharia values; however, the implementation of sharia-based pharmaceutical services was not directly measured in this study.
Hubungan Kepatuhan Minum Obat ARV Dengan Kualitas Hidup ODHA di Puskesmas Lebdosari Asih Puji Lestari; Irma Dyah Safitri
Indonesian Journal of Medical and Pharmaceutical Science Vol. 5 No. 2 (2026)
Publisher : Sultan Agung Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijmps.v5i2.553

Abstract

Background: Adherence to antiretroviral (ARV) therapy is essential for maintaining viral suppression, preventing disease progression, and supporting the health of people living with HIV (PLHIV). However, quality of life is a multidimensional outcome that may be influenced not only by medication adherence but also by clinical, psychological, social, and environmental conditions. This study aimed to analyze the association between ARV medication adherence and quality of life among PLHIV receiving treatment at Lebdosari Primary Health Center, Semarang. Methods: This observational analytic study employed a cross-sectional design and was conducted at Lebdosari Primary Health Center from September to November 2025. A total of 65 PLHIV receiving ARV therapy were included using total sampling. Medication adherence was assessed using the Indonesian version of the MMAS-8, whereas quality of life was assessed using the Indonesian WHOQOL-HIV BREF. Data were analyzed descriptively and the association between medication adherence and quality of life was assessed using the Chi-square test, with statistical significance set at . Results: Most respondents had a moderate level of ARV medication adherence (49.2%), followed by high adherence (27.7%) and low adherence (23.1%). Regarding quality of life, 55.4% of respondents were categorized as having moderate quality of life and 44.6% as having high quality of life. The Chi-square analysis showed no statistically significant association between ARV medication adherence and quality of life ( ). Conclusion: No statistically significant association was observed between ARV medication adherence and quality of life among PLHIV at Lebdosari Primary Health Center. Further studies should consider clinical, psychological, social, and economic factors that may contribute to quality of life and should apply multivariable analysis to account for potential confounding factors.
Co-Authors Fari Rohmi Lutfiani Indah Permata Sari Irma Dyah Safitri