Gama Pratama
Sharia Economics Study Program, Faculty of Islamic Economics and Business, Bunga Bangsa Islamic University, Cirebon, Indonesia

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Bank Islam Brunei Darussalam (BIBD) as a Pillar of National Sharia Finance: A Study of Its Historical Development, Operational Framework, and Role in the Global Financial System Gama Pratama
Ecobankers : Journal of Economy and Banking Vol. 7 No. 1 (2026): Ecobankers : Journal of Economy and Banking
Publisher : Prodi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam Universitas Islam Bunga Bangsa Cirebon

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Abstract

This study examines the strategic role of Bank Islam Brunei Darussalam (BIBD) as the central pillar of Islamic finance in Brunei Darussalam. The country’s financial system is strongly supported by BIBD as its leading Islamic banking institution. The research aims to analyze BIBD’s historical development, operational management, Islamic banking products, and its contribution to both the national economy and the global financial system. This study employs a qualitative descriptive approach, utilizing secondary data from academic literature, institutional reports, and official publications related to BIBD. The findings reveal that BIBD possesses a strong institutional foundation, supported by integrated governance and strict adherence to Sharia principles. Its banking products emphasize fairness, transparency, and risk-sharing, which contribute to maintaining public trust. Despite its dominance in the domestic market, BIBD faces several global challenges, including increasing international competition, rapid digital transformation, and the need for harmonization of Sharia standards across jurisdictions
Analysis of Service Quality in Enhancing Customer Satisfaction at Jamil Sembako Store in Kaliwulu, Plered, Cirebon In’amul Hasan; Heru Cahyono; Mawar Jannati Al Fasiri; Gama Pratama
Ecobankers : Journal of Economy and Banking Vol. 7 No. 1 (2026): Ecobankers : Journal of Economy and Banking
Publisher : Prodi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam Universitas Islam Bunga Bangsa Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47453/ecobankers.v7i1.4535

Abstract

This research aims to find out about service quality analysis in increasing consumer satisfaction at the Jamil grocery store in Kaliwulu Plered Cirebon. The theoretical view of service quality consists of 5 concrete dimensions, the reliability dimension, the responsibility dimension, the security dimension, and finally the empathy dimension. This research method is descriptive qualitative, namely an approach to a particular phenomenon, behavior, event or situation which is the object of research. Data collection techniques in this research are interview techniques, observation techniques, and documentation techniques. Based on the research results, it can be concluded that the service provided by Jamil store employees is quite good. Judging from the results of interviews with informants who said that the shop employees were quite quick and polite and correctly carried out the 3S (smile, greet, greeting), serving painstakingly quickly and precisely