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Kurniawan, Leonardi Lucky
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Humanities Economics, Econometrics & Finance Social Sciences Other

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MEASURING THE STUDENTS’ PERCEPTION OF SERVICE QUALITY Kurniawan, Leonardi Lucky; ., N. Purnomolastu
Journal of Management and Business Vol 11, No 1 (2012): MARCH 2012
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (14408.731 KB) | DOI: 10.24123/jmb.v11i1.207

Abstract

Like in many other countries, higher education institutions in Indonesia are facing intense competition as the higher education market becomes globalized and competitive pressure intensifies. It is essential that higher education institutions continually monitor the quality of their services and commit themselves to continuous quality improvements in order to respond to the needs of their stakeholders. Measuring service quality in higher education is thus essential In order to provide a comprehensive view of the quality of education, it is valuable to assess not only student perceptions of their educational outcomes but also their perceptions of the manner in which polytechnic education is provided.This study aims at measuring the students’ perception of the service quality of education in a department; identifying differences of the student perception on the service quality based on their academic profiles; identifying which service attributes are more influential in providing service in higher education; and offering recommendation to the management which area(s) still need(s) some improvement.Using the 5-scale questionnaires, the researchers collected the data for the study from graduates of the 5 departments- Accounting, Marketing Management, Secretary Foreign Business Language and Taxation. Pearson Chi-Square and Alpha Cronbach techniques were used to test the validity and reliability before analyzing the data from the questionnaire. Descriptive statistics was deployed to find out the mean value of each indicator. This was followed bv Dummy Regression analysis.    JThe findings of the study suggest that faculty plays the most prominent indicator in reflecting the students perception of service quality of department.
Pemberdayaan Mahasiswa Politeknik Ubaya melalui Pendidikan Kewirausahaan Kurniawan, Leonardi Lucky
Jurnal Entrepreneur dan Entrepreneurship Vol. 5 No. 1 (2016): Jurnal Entrepreneur dan Entrepreneurship
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (551.694 KB) | DOI: 10.37715/jee.v5i1.386

Abstract

Penelitian dengan judul Pemberdayaan Mahasiswa Politeknik Ubaya melalui Pendidikan Kewirausahaan mencoba meneliti apakah pendidikan kewirausahaan di Politeknik Ubaya dapat membangun dan meningkatkan intensi dan self-efficacy mahasiswa Politeknik Ubaya setelah menyelesaikan pendidikan kewirausahaan di Politeknik Ubaya. Urgensi penelitian adalah pengembangan serta peningkatan kualitas program/pendidikan kewirausahaan khususnya di Politeknik Ubaya sehingga mampu mendorong keyakinan dan keinginan mahasiswa dalam berwirausaha dan menghasilkan lulusan yang siap berwirausaha dan atau mengembangkan wirausaha. Metode pengumpulan data dilakukan dengan kuesioner dan melalui focus group discussion (FGD). Analisis data kuantitatif dilakukan dengan uji instrumen dan uji hipotesis sedangkan untuk data kualitatif dilakukan analisis tematik dan tabulasi data.
Co-Authors ., N. Purnomolastu