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All Journal Journal of Management Studies and Development Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Nala Tri Kusuma
Sarjanawiyata Tamansiswa University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Drivers of Employee Turnover: Workload, Job Satisfaction, and Organisational Commitment Dyah Ayu Pitaloka; Ignatius Soni Kurniawan; Nala Tri Kusuma
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 20 No 2 (2026): Jurnal Ilmiah Bisnis dan Ekonomi Asia
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v20i2.2390

Abstract

High turnover intention in the Business Process Outsourcing (BPO) industry, including at PT Infomedia Nusantara Yogyakarta, presents a critical challenge to organisational sustainability by raising recruitment costs, lowering productivity, and disrupting workforce stability. This study investigates the influence of workload, job satisfaction, and organisational commitment on employee turnover intention at PT Infomedia Nusantara Yogyakarta. A quantitative approach was employed using the Partial Least Squares–Structural Equation Modelling (PLS-SEM) method with SmartPLS 4. Accidental sampling was applied to a sample of 100 employees, who completed structured questionnaires. Analysis involved assessing the outer model for validity and reliability, followed by inner model evaluation and hypothesis testing through bootstrapping. The findings indicate that workload has a positive and significant effect on turnover intention, while organisational commitment has a negative and significant effect. Job satisfaction showed a negative but insignificant influence. Collectively, these variables explain 49.2% of the variance in turnover intention (Adjusted R² = 0.492). These findings suggest that in a high-pressure, contract-based BPO environment, workload intensity and organisational commitment play a more decisive role in shaping employees’ intention to leave than job satisfaction. Accordingly, workload management and organisational commitment emerge as primary retention strategies in service-intensive BPO organisations.
Job Stress and Job Involvement: The Direct Role of Perceived Coworker Support Reni Puji Astuti; Ignatius Soni Kurniawan; Nala Tri Kusuma
Journal of Management Studies and Development Vol. 4 No. 03 (2025): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jmsd.v4i03.1418

Abstract

This study examines the relationship between job stress and job involvement, and evaluates the direct role of perceived coworker support within an educational foundation setting. Using a quantitative survey involving all 75 employees of the Mahaduna Rohmatul Umam Foundation, data were analyzed using PLS-SEM. The results indicate that job stress does not significantly influence job involvement. Meanwhile, perceived coworker support demonstrates a strong and significant direct effect on job involvement, although it does not moderate the relationship between job stress and job involvement. These findings suggest that supportive colleagues can sustain employee involvement even when job stress is present. The study partially supports the Job Demands- Resources Model by highlighting the importance of job resources, particularly social support, in maintaining involvement. Practically, organizations are encouraged to foster collaboration and open communication to strengthen employees’ job involvement.
Co-Authors Dyah Ayu Pitaloka Ignatius Soni Kurniawan Ignatius Soni Kurniawan Reni Puji Astuti