<![CDATA[Educational support staff (tendik) play a strategic and integral role in supporting administration, management, and technical services within educational units. However, reality in the field reveals challenges such as a mismatch between staff competencies and their assignments, which directly leads to low-quality administrative services. This study aims to formulate professional development strategies for educational support staff to enhance the quality of educational services, particularly in facing the digitalization era. The research method employed a qualitative approach using the Systematic Literature Review (SLR) method, filtering relevant scientific articles from the 2016–2026 period through the PRISMA flow diagram. The analysis indicates that development strategies for educational support staff rest on three main pillars: regular knowledge updates, equitable access to training, and higher academic qualifications. In the digital era, implementing a Continuous Development Program (CDP/CPD) supported by accurate job analysis, appropriate incentives, and an innovative organizational culture is proven effective in upgrading technological skills, minimizing digital resistance, and sustainably optimizing school management services. Keywords: Development Strategy,Educational Support Staff, Educational Services, Digitalization, Continuous Development Program. Abstrak. Tenaga kependidikan (tendik) sangat penting dan strategis dalam mendukung layanan teknis, manajemen, dan administrasi unit pendidikan. Namun demikian, kualitas layanan administrasi dipengaruhi oleh disparitas antara kompetensi staf pendidikan dan penempatan tugas mereka, yang merupakan tantangan di dunia nyata. Tujuan dari penelitian ini adalah untuk mengembangkan strategi pengembangan profesional bagi tenaga kependidikan guna meningkatkan kualitas layanan pendidikan, khususnya dalam konteks era digital. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan metode Systematic Literature Review (SLR) melalui penyaringan diagram alir PRISMA terhadap artikel ilmiah yang relevan periode 2016–2026. Hasil analisis menunjukkan bahwa strategi pengembangan tendik bertumpu pada tiga pilar utama: pembaruan pengetahuan berkala, pemerataan akses pelatihan, dan peningkatan kualifikasi akademik. Di era digital, penerapan Continuous Development Program (CDP/CPD) yang didukung oleh analisis pekerjaan (job analysis) yang tepat, pemberian insentif, dan budaya organisasi yang inovatif terbukti efektif meningkatkan keterampilan teknologi, menekan resistensi digital, serta mengoptimalkan layanan manajemen sekolah secara berkelanjutan. Kata kunci: Strategi Pengembangan, Tenaga Kependidikan, Layanan Pendidikan, Digitalisasi, Continuous Development Program.]]>
