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All Journal Journal of Information System, Applied, Management, Accounting and Research
Muhammad Andik Izzudin
Universitas Islam Negeri Sunan Ampel Surabaya
Computer Science & IT Decision Sciences, Operations Research & Management

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Analisis Manajemen Risiko Proyek Infrastruktur CCTV Lalu Lintas dengan PMBOK dan ISO 31000 Dishub Surabaya Ramandika Arya Wibowo; Muhammad Farhan Maheswara; Muhammad Andik Izzudin
Journal of Information System, Applied, Management, Accounting and Research Vol. 10 No. 3 (2026): JISAMAR (August 2026)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v10i3.2444

Abstract

Penelitian ini menganalisis manajemen risiko proyek pemeliharaan Closed-Circuit Television (CCTV) pada Surabaya Intelligent Transport System (SITS) menggunakan integrasi Project Management Body of Knowledge (PMBOK) dan ISO 31000:2018. Data observasi lapangan dan studi literatur dievaluasi melalui matriks risiko serta Failure Mode and Effects Analysis (FMEA). Hasilnya memetakan empat kategori risiko: infrastruktur eksternal, perangkat keras, penjadwalan, dan Keselamatan dan Kesehatan Kerja (K3). Risiko K3 akibat kelalaian penggunaan Alat Pelindung Diri (APD) mencatat Risk Priority Number (RPN) tertinggi (75), diikuti dominasi gangguan jaringan eksternal penyebab downtime. Strategi mitigasi yang dirumuskan meliputi pengetatan SOP keselamatan, standardisasi penundaan kerja saat cuaca ekstrem, dan penguatan Service Level Agreement (SLA) lintas instansi untuk meminimalisir deviasi jadwal serta menjamin keselamatan pekerja. This study analyzes risk management in the Closed-Circuit Television (CCTV) maintenance project at the Surabaya Intelligent Transport System (SITS) using an integrated Project Management Body of Knowledge (PMBOK) and ISO 31000:2018 framework. Field observation and literature data were evaluated using a risk matrix and Failure Mode and Effects Analysis (FMEA). The results mapped four risk categories: external infrastructure, hardware, scheduling, and Occupational Health and Safety (OHS). OHS risks due to negligence in using Personal Protective Equipment (PPE) recorded the highest Risk Priority Number (RPN) of 75, followed by external network disruptions causing downtime. Formulated mitigations include tightening safety SOPs, standardizing work postponement during extreme weather, and improving cross-agency Service Level Agreement (SLA) to minimize schedule deviation and ensure worker safety.
Manajemen Proyek Peluncuran Aplikasi e-Lhu BPOM Berdasarkan Praktik ITIL 4 Muhammad Daud Rizaldiansyah; Sasriadi Bachtiar Farid; Rayhan Harry Widiyantama; Muhammad Andik Izzudin
Journal of Information System, Applied, Management, Accounting and Research Vol. 10 No. 3 (2026): JISAMAR (August 2026)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v10i3.2451

Abstract

This study analyzes project management governance during the deployment phase of the e-Lhu application at the National Agency of Drug and Food Control (BPOM) in East Java. Although the application has successfully digitized laboratory data, the transition of new features into the operational environment still faces technical and procedural challenges. Using the ITIL 4 framework, this research evaluates five key practices: Deployment Management, and Release Management. The method employed is descriptive qualitative through participant observation and in-depth interviews. The results indicate that while BPOM demonstrates excellent bureaucratic agility in Change Enablement, a critical gap exists in Knowledge Management, creating a single point of failure risk. Furthermore, the absence of a structured rollback mechanism in Deployment Management increases the risk of system fatality during errors. This study recommends standardizing documentation as a release requirement (Definition of Done) and institutionalizing system recovery plans to ensure the continuity of laboratory testing services.
Co-Authors Muhammad Daud Rizaldiansyah Muhammad Farhan Maheswara Ramandika Arya Wibowo Rayhan Harry Widiyantama Sasriadi Bachtiar Farid