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All Journal International Journal of Economic Integration and Regional Competitiveness
Mashudi Mashudi
Diponegoro University, Indonesia

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STRATEGY OF FREIGHT FORWARDER COMPANIES IN RESOLVING IMPORT DELAY Bunga Tiur Annisa Rulyanni; Mashudi Mashudi
International Journal of Economic Integration and Regional Competitiveness Vol. 3 No. 1 (2026): International Journal of Economic Integration and Regional Competitiveness
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijeirc.v3i1.336

Abstract

Objective: This research is based on recurring problems in the import process delays, particularly those caused by national holidays. Such delays often lead to congestion in the days following the holidays, resulting in container backlogs that must be cleared immediately. Additional contributing factors include limited availability of trucking vendor fleets, hindered communication with related parties, and overloaded service systems. The objective of this study is to identify strategies for resolving import delays and to evaluate the supporting and inhibiting factors within the process. Method: The research method employed is descriptive qualitative, with data collected through interviews, observations, and documentation. Results: The results of the study indicate that the strategies implemented by the company include the optimization of documentation processes, coordination with relevant agencies, and the use of information technology for cargo tracking. The key supporting factor is the availability of competent human resources, while the main obstacles stem from regulatory changes and delays caused by third parties such as customs or logistics partners. Novelty: These findings are expected to contribute to the development of logistics management in the import sector.
ANALYZING THE EFFECTIVENESS OF IMPORT GOODS RELEASE FROM CUSTOMS AREAS IN THE INDONESIAN LOGISTICS SECTOR Intan Ayu Lestari; Mashudi Mashudi
International Journal of Economic Integration and Regional Competitiveness Vol. 3 No. 1 (2026): International Journal of Economic Integration and Regional Competitiveness
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijeirc.v3i1.337

Abstract

Objective: This research is based on recurring issues in the process of releasing imported goods from bonded zones, as well as discrepancies between the quality (grade) of goods delivered and those ordered by importers. These issues significantly impact the effectiveness and efficiency of the import logistics supply chain. The objective of this study is to analyze the effectiveness of the handling process for the release of imported goods from bonded zones by PT. Mitra Kargo Indonesia. Method: This research employs a descriptive qualitative method, with data collected through interviews, observations, and documentation. Informants were selected using purposive sampling and consist of four employees of the company and one importer who collaborates with the company. The data analysis technique follows several stages: data collection, data reduction, data presentation, and drawing conclusions. Results: The release of imported goods can be effective when each stage, such as document submission, PIB preparation, customs clearance, delivery order processing, and release from the bonded zone, is carried out according to standard procedures with complete documentation. However, challenges arise from both internal and external factors, including data entry errors, document issues, procedural delays, port congestion, and inspection holds. Novelty: To ensure a smoother process, better coordination, accuracy, and system preparedness are essential.
Co-Authors Bunga Tiur Annisa Rulyanni Intan Ayu Lestari