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All Journal International Journal of Economic Integration and Regional Competitiveness
Dewi Elok Oktaviana Sari
Accounting Study Program, Muhammadiyah Universitas of Sidoarjo, Indonesia

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ANALYSIS OF QUALITY CONTROL EFFECTIVENESS THROUGH QUALITY STANDARDIZATION AUDITS AS A MEASURE TO ADDRESS PRODUCT NON-CONFORMANCE (CASE STUDY AT PT. X) Dina Dwi Oktavia Rini; Dewi Elok Oktaviana Sari
International Journal of Economic Integration and Regional Competitiveness Vol. 3 No. 2 (2026): International Journal of Economic Integration and Regional Competitiveness
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijeirc.v3i2.502

Abstract

Objective: This study examines quality control effectiveness at PT. X upper production line, where non-conformance rates remain high, primarily due to recurring missing felt cases that cause shoes to fall below thickness standards. Method: Using a qualitative approach (in-depth interviews and direct observation with QC team, supervisor, and operator). Results: The study finds that audit procedures are structured yet operator compliance is situational. Three root causes are identified: excessive production targets, limited operator awareness of work-step consequences, and a QC-operator quality perception gap. CAPA actions are executed but lack verification mechanisms, allowing recurring defects. Novelty: Quality improvement demands transformed audit practices, closed CAPA cycles, and quality-driven incentive systems.
Co-Authors Dina Dwi Oktavia Rini