Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Relasi : Jurnal Ekonomi
Aditya Dimas Pratama
Universitas Muhammadiyah Jember
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Penilaian Costumer Service Indeks Pada Cafe-Cafe Di Jalan Semeru Utama Jember Toni Herlambang; Aditya Dimas Pratama
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1066

Abstract

Nowadays, the number of cafés in every region of Indonesia, including in Jember district, especially in the campus area is increasing. However, the existence or ability to survive of each café is very diverse. This type of research is quantitative and qualitative research in the form of numbers and qualitative data expressed in words. The results showed that the level of customer satisfaction was in the satisfied category with a Costumer Service Index (CSI) value of 71.04 percent. The results also show that there is a positive influence between service level and satisfaction. The higher the service level, the higher the level of satisfaction. In addition, the results also show that there is a negative influence between the level of expectations and the level of satisfaction. The higher the level of expectation, the lower the level of satisfaction.
Co-Authors Toni Herlambang