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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Kolaboratif Sains
Nursiah
Fakultas Ekonomi Dan Bisnis, Universitas Muhammadiyah Palu
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Pengaruh Orientasi Teknologi Terhadap Kinerja Perusahaan: Inovasi Berkelanjutan Sebagai Mediasi: The Influence of Technology Orientation on Company Performance: Sustainable Innovation as Mediation Nursiah; Jamaludin Kamarudin
Jurnal Kolaboratif Sains Vol. 7 No. 6: Juni 2024 - Jurnal Kolaboratif Sains (JKS)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v7i6.5594

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui peran inovasi berkelanjutan dalam memediasi pengaruh orientasi teknologi terhadap kinerja perusahaan. Pendekatan kuantitatif yang digunakan dalam penelitian ini untuk meneliti data yang bersifat statistik serta menguji suatu hipotesis. Data diperoleh dengan menyebarkan kuesioner yang berisi daftar pernyataan kepada responden. Populasi dalam penelitian ini adalah industri manufaktur berskala menengah di Sulawesi Tengah. Teknik penentuan sampel dalam penelitian ini adalah non probability sampling yaitu Purposive Sampling. Teknik analisis yang digunakan yaitu analisis jalur (path analysis). Hasil penelitian menunjukkan bahwa orientasi teknologi berpengaruh positif dan signifikan secara langsung dan tidak langsung terhadap kinerja perusahaan. Inovasi berkelanjutan berpengaruh positif dan signifikan terhadap kinerja perusahaan dan inovasi berkelanjutan mampu memediasi pengaruh orientasi teknologi terhadap kinerja perusahaan.
Kolaborasi Sistem Akuntansi Keuangan dan Operasional dalam Mendukung Transparansi dan Akuntabilitas pada UMKM di Kota Palu: Collaboration of Financial and Operational Accounting Systems to Support Transparency and Accountability in MSMEs in Palu City Dasa Febriyanti; Nursiah
Jurnal Kolaboratif Sains (Special Issue) - Jurnal Kolaboratif Sains (JKS) - Desember 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i12.8011

Abstract

Penelitian ini bertujuan untuk menganalisis bagaimana kolaborasi antara sistem akuntansi keuangan dan operasional dapat meningkatkan transparansi dan akuntabilitas pada Usaha Mikro, Kecil, dan Menengah (UMKM) di Kota Palu. UMKM merupakan sektor strategis dalam perekonomian daerah, namun masih menghadapi kendala dalam pencatatan keuangan dan pengelolaan operasional yang terintegrasi. Dengan menggunakan pendekatan kualitatif deskriptif melalui wawancara mendalam dan studi dokumen, penelitian ini menemukan bahwa kolaborasi kedua sistem mampu memberikan informasi yang lebih akurat, mempermudah proses pengambilan keputusan, serta meningkatkan kepercayaan pihak eksternal, khususnya perbankan dan pemerintah. Hasil penelitian ini diharapkan menjadi referensi bagi pelaku UMKM maupun pembuat kebijakan dalam mendorong praktik bisnis yang transparan dan akuntabel.
The Influence of Service Innovation on Customer Satisfaction at the Friliskin Beauty Center Beauty Clinic in Palu City Nurul Hidayah; Nursiah; Dasa Febrianti
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 3: July 2026 - International Journal of Health, Economics, and Social Sciences (IJHESS)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.11983

Abstract

This study aims to analyze the effect of service innovation on customer satisfaction at the Friliskin Beauty Center Beauty Clinic in Palu City. The research is motivated by the increasing competition in the beauty industry that demands service companies to continuously innovate services to improve customer satisfaction. The theoretical study in this study uses the concept of Service Innovation consisting of process innovation, interaction innovation, and outcome innovation, as well as customer satisfaction theory based on the Service-Dominant Logic and SERVQUAL approaches. This study uses a quantitative method with a descriptive-verification approach. Data collection techniques were carried out through observation, documentation, and distribution of questionnaires to 97 respondents selected using a purposive sampling technique. Data analysis was carried out with the help of SPSS through validity tests, reliability, classical assumptions, and multiple linear regression. The results of the study indicate that process innovation has no significant effect on customer satisfaction with a calculated t value of 0.813 and a significance of 0.418. Meanwhile, interaction innovation has a positive and significant effect on customer satisfaction with a calculated t value of 2.981 and a significance of 0.004, and outcome innovation also has a positive and significant effect with a calculated t value of 2.917 and a significance of 0.004. This study concludes that customer satisfaction is formed through a combination of service interaction quality and satisfactory service outcomes.
Co-Authors Dasa Febrianti Dasa febriyanti Jamaludin Kamarudin Nurul Hidayah