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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Herlina Jusuf
Department of Public Health, Faculty of Sports and Health Gorontalo State University
Economics, Econometrics & Finance Public Health Social Sciences

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Factors that affect satisfaction Generation Z Jkn Mobile Application Users At the Central City Health Center of Gorontalo City Ramla Akase; Herlina Jusuf; Ayu Rofia Nurfadillah
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) - July 20
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.9347

Abstract

The Mobile JKN application as a digital health service innovation still faces various obstacles, such as feature limitations, accounts that often exit automatically, and application function limitations. This problem shows that the quality of the system, information quality, and service quality are not optimal which has the potential to reduce user satisfaction, especially Generation Z. This study aims to analyze the factors that affect the satisfaction of Mobile JKN application users Generation Z at the Central City Health Center, Gorontalo City. Types of quantitative research, analytical survey research methods with a cross sectional approach. The population in this study is all generation Z participants at the health facility of the Kota Tengah Health Center of Gorontalo City who use Mobile JKN and actively visit in 2025 amounting to 152 people, the total sample is 111 respondents, with accidental sampling techniques. Data analysis was conducted using a Simple Linear Regression test. The results of the study showed that the quality of the system (p=0.047), the quality of information (p=0.004), and the quality of service (p=0.011) had a significant influence on the satisfaction of users of the JKN Mobile Application. The results of the determination coefficient showed that the quality of the system had an effect of 3.6%, information quality of 7.3%, and service quality of 5.8% on user satisfaction. In conclusion, system quality, information quality, and service quality have a positive influence on user satisfaction in Generation Z at the Kota Tengah Health Center, Gorontalo City. BPJS Kesehatan is recommended to improve application stability, clarity of information, and service response. The Gorontalo City Central City Health Center is recommended to increase the assistance of Mobile JKN application users.
Determinants of Lung Function Disorders in Rice Milling Workers in Kabila District, Bone Bolango Regency Sitty Afifah Pone; Herlina Jusuf; Tri Septian Maksum
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) - July 20
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.9402

Abstract

Impaired lung function in workers is influenced by factors of the working environment and individual characteristics. At the rice mill in Kabila District, Bone Bolango Regency, problems were found in the form of high levels of rice dust of the PM₁₀ fraction. This study aims to analyze the determinants of lung function disorders in rice milling workers in Kabila District, Bone Bolango Regency. Analytical observational research methods with cross-sectional design. The research population of all workers in five rice milling units, namely Mustika, Mutiara, Oluhuta, Helumo, and HP. Using a total sampling technique of 33 workers. Data was collected using interview guidelines, observation sheets, Peak Flow Meter to measure lung function, PM 10 fraction dust measuring device. Data analysis was carried out using the Fisher Exact test. The results showed that there was no association between the level of rice dust of the PM₁₀ fraction (p=0.136) and working period (p=0.359) with impaired lung function, while length of work (p=0.036) had a significant relationship with impaired lung function in rice milling workers. The conclusions showed that length of work was associated with impaired lung function in rice milling workers, while the level of PM₁₀ fraction rice dust and the working period were not associated with impaired lung function. It is recommended that workers limit working hours and use PPE consistently, and rice mill owners need to regulate working hours and provide a healthy working environment.
Co-Authors Ayu Rofia Nurfadillah Ramla Akase Sitty Afifah Pone Tri Septian Maksum