Ayyumi Khusnul Khotimah
Universitas Malahayati, Bandar Lampung, Indonesia

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QRIS-Based Financial Technology Implementation for Payment Transformation at Mie Ayam Langganan MSME Ayyumi Khusnul Khotimah; Excel Adipura Junaedi
Jurnal Nusantara Mengabdi Vol 5 No 3 (2026): June
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jnm.v5i3.7014

Abstract

Purpose: This study aims to analyze the implementation of Financial Technology (Fintech), particularly the Quick Response Code Indonesian Standard (QRIS), in supporting digital payment transformation at Mie Ayam Langganan MSME in Bandar Lampung.Research Methodology: This study employed a descriptive qualitative approach through field observations and semi-structured interviews with the business owner and employees. Data on payment methods, customer preferences, and perceptions of QRIS implementation were analyzed descriptively.Results: The findings indicate that the MSME still relies mainly on cash transactions despite increasing customer demand for cashless payments. Although bank transfers are accepted, QRIS has not been implemented because of concerns regarding transaction security, particularly fraudulent payment confirmations. Educational activities on QRIS features, transaction verification, and payment security improved the owner's understanding and willingness to adopt QRIS. Its implementation is expected to improve transaction efficiency, financial recordkeeping, and customer satisfaction.Conclusions: QRIS has significant potential to accelerate digital payment transformation among MSMEs through improved efficiency, security, and financial inclusion.Limitations: This study involved only one MSME in Bandar Lampung; therefore, the findings cannot be generalized.Contributions:  This study provides practical recommendations for MSME owners and policymakers to encourage wider QRIS adoption through digital financial literacy and continuous assistance.
Edukasi dan Sosialisasi Penggunaan QRIS UMKM melalui Kunjungan Industri di Bakso Putra Nekad Bandar Lampung Ayyumi Khusnul Khotimah; Devi Anggreini; Dwi Afriyanti; Fidiya Fijri Fahlupi; Renni Andari
Jurnal Nusantara Mengabdi Vol 5 No 3 (2026): June
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jnm.v5i3.7016

Abstract

Purpose: This community service program aims to improve Micro, Small, and Medium Enterprises' (MSMEs) understanding of the Quick Response Code Indonesian Standard (QRIS), strengthen awareness of digital transaction security, and restore trust in digital payment systems after experiences of digital fraud.Research Methodology: The program was conducted at Bakso Putra Nekad MSME in Rajabasa, Bandar Lampung, Indonesia. Activities included observation, interviews, educational sessions, discussions, and evaluation. Data were collected through interviews and field observations of QRIS implementation. Materials were delivered through presentations and discussions, including QRIS Soundbox for real-time transaction notifications. Program effectiveness was assessed through pre-test and post-test results and observations of participant responses.Results: Participants' understanding of QRIS increased from 40% before the program to 85% after the intervention, while understanding of digital transaction security improved from 30% to 75%. Participants also gained practical knowledge of fraud prevention strategies and demonstrated readiness to re-implement QRIS as a secure and efficient digital payment method in daily business operations.Conclusion: The program successfully enhanced digital financial literacy, improved awareness of transaction security, and increased MSMEs' confidence in adopting QRIS as a reliable digital payment system.Limitations: This program involved only one MSME, limiting the generalizability of the findings. In addition, the short evaluation period did not allow assessment of the long-term sustainability of QRIS implementation.Contribution: The findings provide practical insights for academics, policymakers, and MSMEs in developing more effective QRIS education and digital payment security programs while supporting the digital transformation of MSMEs.