Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
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This Author published in this journals
All Journal Journal of Business and Management Inaba
Sekinat Arike Sanni-Bamigbade
Federal University of Agriculture
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Digital Banking Payment Services and Customer Satisfaction: Evidence From A Selected Liquefied Petroleum Gas Business Sekinat Arike Sanni-Bamigbade; Omotayo Joseph Oyeniyi; Mathias Adedayo Opele; Daniel Oluwaseun Oyalakun
Journal of Business and Management Inaba Vol. 5 No. 2 (2026): Volume 5 Number 2, August 2026
Publisher : Universitas Indonesia Membangun (Inaba)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56956/h6m88k21

Abstract

This research focused on determining the effects of digital banking payment services on customer satisfaction with a selected retail liquefied petroleum gas (LPG) business in Ogun State, Nigeria. The study used a survey research design, in which one hundred (100) bulk dealer customers who use digital banking payment services apart from cash in their mode of payment were chosen as the sample size, although only ninety-seven (97) were able to complete the survey. Questionnaires were used to generate data that was used. In testing the hypotheses in this study, it was found that digital banking payment services have contributed to customer satisfaction. The study recommends that small business owners and their managers should consistently take the factors tested above into consideration when deciding on the digital banking payment services as a mode of payment, as it affects customer satisfaction.
Co-Authors Daniel Oluwaseun Oyalakun Mathias Adedayo Opele Omotayo Joseph Oyeniyi