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Nia Nadilla
Manajemen, Ekonomi dan Bisnis, Universitas Putra Indonesia “YPTK” Padang
Economics, Econometrics & Finance Engineering

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Pengaruh Tanggung Jawab Dan Lingkungan Kerja Terhadap Kinerja Pegawai Dengan Motivasi Kerja Sebagai Variabel Intervening Pada Perumda Air Minum Kota Padang Nurkhalifah Salsabilla; Hilda Marry; Nia Nadilla
Jurnal Ekonomi dan Bisnis Digital Vol. 4 No. 1 (2026): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jebd.v4i1.5032

Abstract

The objective of this study is to determine the influence of responsibility and work environment on employee performance, with work motivation serving as an in-tervening variable, at Perumda Air Minum Kota Padang. The study utilized a sample of 80 respondents. Data collection was conducted via questionnaires that had undergone validity and reliability testing. Employee performance is a key determinant of organizational success; therefore, it requires support from a strong sense of respon-sibility, a favorable work environment, and robust work motivation. This study employs a quantitative approach using a survey method. Data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0 software to assess both direct and indirect effects among the variables. The results indicate that responsibility has a positive and significant effect on work motivation, and the work environment also has a positive and significant effect on work motivation. Furthermore, responsibility has a positive and significant effect on employee performance, whereas the work environment has a positive but insignificant effect on employee performance; work motivation, meanwhile, has a positive and significant effect on employee performance. Additionally, work motivation significantly mediates the effect of responsibility on employee performance, but it does not yet demonstrate a significant mediating role in the relationship between the work environment and employee performance.
Pengaruh Kualitas Pelayanan Dan Harga Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada Perumda Air Minum (PDAM) Kota Padang Shandya Arjuna; Hilda Marry; Nia Nadilla
Jurnal Ekonomi dan Bisnis Digital Vol. 4 No. 1 (2026): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jebd.v4i1.5038

Abstract

The purpose of this study was to examine the effect of service quality and price on customer loyalty through customer satisfaction at the Regional Water Supply Company (Perumda Air Minum) of Padang City. The sample used in this study consisted of 80 respondents who were customers of the Regional Water Supply Company of Padang City. Data were collected through questionnaires that had been tested for validity and reliability. Customer loyalty is one of the key factors in maintaining the sustainability of a service company; therefore, it must be supported by high service quality, appropriate pricing, and a high level of customer satisfaction. This study employed a quantitative approach using a survey method. The data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with the assistance of SmartPLS 3.0 software to examine both the direct and indirect effects among the variables. The results of the study indicate that service quality has a positive and significant effect on customer satisfaction, price has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer loyalty, price has a positive and significant effect on customer loyalty, and customer satisfaction has a positive and significant effect on customer loyalty. Furthermore, customer satisfaction significantly mediates the effect of service quality on customer loyalty and also significantly mediates the effect of price on customer loyalty at the Regional Water Supply Company (Perumda Air Minum) of Padang City.
Co-Authors Hilda Marry Hilda Marry Nurkhalifah Salsabilla Shandya Arjuna