Veny Purba
Program Studi Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Langlangbuana

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Komunikasi Simbolik Penonaktif Centang Biru di WhatsApp (Studi Kualitatif pada pengguna yang menon-aktifkan centang biru di WhatsApp) Rizky Ramdani; Veny Purba; Riefky Krisnayana
Journal of Media and Communication | E-ISSN : 3063-9581 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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Abstract

This study aims to understand users’ interpretation of the absence of the blue tick feature (read receipts) on WhatsApp in interpersonal communication. This phenomenon is no longer perceived merely as a technical setting, but also as a form of symbolic communication that influences the dynamics of digital interaction. This study employed a qualitative method with a phenomenological approach to explore participants lived experiences in depth. The analytical framework used was the Symbolic Interaction Theory developed by George Herbert Mead and Herbert Blumer, focusing on its three main premises: meaning, interaction, and thought. Data were collected through semi-structured in-depth interviews, observation, and documentation involving six Communication Science students at Langlangbuana University who actively disabled the feature. The findings indicate that the absence of read receipts is interpreted as a form of privacy regulation and a comfort instrument to protect users from the pressure of instant communication expectations. In terms of interaction, this action functions as a form of social negotiation to reduce pressure for immediate message replies, although it often triggers complaints from surrounding individuals who expect communication transparency. Internally, the absence of reading indicators creates a miscommunication phenomenon in the form of “replying to messages mentally,” while also fostering a sense of empathetic consensus among fellow users who disable the feature. In conclusion, the absence of blue ticks represents a conscious strategy employed by users to manage time autonomy, privacy, and personal boundaries in cyberspace.
Pengaruh Kredibilitas Public Relations Terhadap Tingkat Penerimaan Pesan Klarifikasi Aqua (Studi Kuantitatif Pada Khalayak Terkait Isu Sumber Mata Air Aqua) Muhammad Rizal Khatami; Veny Purba; Rosanti Utami D.S Yatnosaputro
Journal of Media and Communication | E-ISSN : 3063-9581 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jmc.v3i1.1823

Abstract

The rise of social media has enabled issues involving organizations to spread rapidly and generate diverse public responses. This was evident in the controversy surrounding AQUA’s water sources, which emerged after the circulation of a video of a surprise inspection uploaded by the Kang Dedi Mulyadi Channel on October 21, 2025. This issue was followed by a clarification statement from AQUA, which elicited differing responses among the public. This study aims to analyze the influence of AQUA’s public relations (PR) credibility on the level of acceptance of the clarification message regarding the AQUA water source issue among all respondents, as well as among the groups of the public that supported and opposed the statement. The study employs an explanatory quantitative approach using a survey method. Data were collected from 136 respondents who were aware of the AQUA water source issue and had seen the clarification message issued by AQUA. The results of the study indicate that the credibility of Public Relations has a significant effect on the level of acceptance of the clarification message among all respondents, with a regression coefficient of 1.202 and a coefficient of determination of 98.3%. A significant influence was also found among the supportive group, with a regression coefficient of 1.150 and an R² of 96.9%, as well as among the opposed group, with a regression coefficient of 1.211 and an R² of 87.6%. These findings indicate that the credibility of Public Relations plays an important role in message acceptance but is not yet fully capable of changing the attitudes of the public who already hold negative views on the issue.