<![CDATA[Abstrak Sistem informasi e-Puskesmas digunakan untuk mendukung efektivitas dan efisiensi pelayanan kesehatan di puskesmas. Penelitian ini bertujuan mengevaluasi penerapan e-Puskesmas dalam pelayanan pasien BPJS rawat jalan di Puskesmas Campalagian berdasarkan Technology Acceptance Model (TAM). Penelitian menggunakan pendekatan kualitatif deskriptif dengan delapan informan yang dipilih secara purposif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi, kemudian dianalisis secara tematik dengan bantuan NVivo 12. Hasil penelitian menunjukkan bahwa para informan menilai e-Puskesmas relatif mudah digunakan dan bermanfaat untuk mempercepat pelayanan, memudahkan pengelolaan data pasien, serta mendukung administrasi BPJS. Kendala implementasi mencakup gangguan jaringan internet, sinkronisasi data, ketidakstabilan server, dan belum terintegrasinya beberapa unit pelayanan. Berdasarkan persepsi delapan pengguna yang diwawancarai, e-Puskesmas telah mendukung pelayanan pasien BPJS rawat jalan. Penguatan jaringan dan server, penyempurnaan integrasi fitur, serta dukungan teknis diperlukan untuk meningkatkan keberlanjutan implementasi sistem. Abstract The e-Puskesmas information system supports the effectiveness and efficiency of services at primary health centers. This study evaluated its implementation in outpatient services covered by BPJS Kesehatan, Indonesia’s National Health Insurance administrator, at Campalagian Primary Health Center (Puskesmas) using the Technology Acceptance Model (TAM). A descriptive qualitative approach was employed involving eight informants selected purposively. Data were collected through in-depth interviews, observation, and documentation and were analyzed thematically with NVivo 12. The informants perceived e-Puskesmas as relatively easy to use and useful for accelerating service processes, managing patient data, and supporting BPJS administration. Implementation constraints included unstable internet connectivity, data synchronization problems, server instability, and incomplete integration across service units. Based on the perceptions of the eight users interviewed, e-Puskesmas supported BPJS outpatient services. Strengthening network and server infrastructure, improving feature integration, and providing technical support are needed to sustain implementation.]]>
