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All Journal Lentera Perawat ANTHOR: Education and Learning Journal
Akhmad Dwi Priyatno
STIK Bina Husada, Palembang, Indonesia
Religion Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences

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Analisis Kepuasan Pasien Demam Berdarah Dengue (DBD) terhadap Pelayanan Rawat Inap di RS Bunda Medika Jakabaring 2026 Robiyatul Adawiyah; Akhmad Dwi Priyatno; Dianita Ekawati
ANTHOR: Education and Learning Journal Vol 5 No 4 (2026): Anthor 2026
Publisher : Institut Teknologi Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/anthor.v5i4.1099

Abstract

Demam Berdarah Dengue (DBD) merupakan penyakit infeksi yang masih menjadi masalah kesehatan masyarakat dan meningkatkan kebutuhan terhadap pelayanan rawat inap yang berkualitas. Kepuasan pasien merupakan indikator penting dalam menilai mutu pelayanan rumah sakit, khususnya berdasarkan dimensi kualitas pelayanan SERVQUAL. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang berhubungan dengan kepuasan pasien Demam Berdarah Dengue (DBD) terhadap pelayanan rawat inap di RS Bunda Medika Jakabaring Palembang Tahun 2026. Penelitian ini menggunakan desain kuantitatif dengan pendekatan cross sectional. Sampel penelitian sebanyak 75 responden yang dipilih menggunakan teknik purposive sampling. Variabel penelitian meliputi usia, jenis kelamin, pendidikan, pekerjaan, riwayat rawat inap, serta dimensi SERVQUAL yang terdiri dari tangible, reliability, responsiveness, assurance, dan empathy. Analisis data dilakukan menggunakan uji Chi-Square dan regresi logistik berganda. Hasil penelitian menunjukkan bahwa dimensi tangible (p=0,048), reliability (p=0,001), responsiveness (p=0,001), assurance (p=0,001), dan empathy (p=0,001) memiliki hubungan yang bermakna dengan kepuasan pasien DBD. Sementara itu, usia, jenis kelamin, pendidikan, pekerjaan, dan riwayat rawat inap tidak menunjukkan hubungan yang signifikan (p>0,05). Hasil analisis multivariat menunjukkan bahwa pendidikan merupakan faktor paling dominan yang berhubungan dengan kepuasan pasien dengan nilai OR=120,804 (95%CI=5,002–2917,368; p=0,003), setelah dikontrol oleh variabel empathy, assurance, reliability, dan responsiveness. Kesimpulan penelitian ini adalah kepuasan pasien DBD terutama dipengaruhi oleh kualitas pelayanan berdasarkan dimensi SERVQUAL, dengan pendidikan sebagai faktor dominan. Diperlukan peningkatan mutu pelayanan melalui penguatan kompetensi tenaga kesehatan, komunikasi yang efektif, kecepatan respons, empati, serta penyampaian edukasi kesehatan yang disesuaikan dengan tingkat pendidikan pasien.
Factors associated with the utilization of the mobile national health insurance online queue system at community health center: A cross-sectional study Komariah Komariah; Akhmad Dwi Priyatno; Dianita Ekawati
Lentera Perawat Vol. 7 No. 3 (2026): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v7i3.824

Abstract

Background: The use of the National Health Insurance (M-JKN) mobile online queue system aims to improve the efficiency, safety, and quality of health services. However, it is often hindered by network errors or patients’ lack of proficiency in using the system. Analysis of the utilization of the M-JKN mobile online queue system remains under-researched. Objective: This study aims to analyze the utilization of the M-JKN online queue system at the Mekarsari Community Health Center in Banyuasin Regency. Methods: This study uses a quantitative approach, with a cross-sectional design from the population of all patient visits from January to December, totaling 4,030 patients, and uses accidental sampling. The research sample used questionnaires for 98 (ninety-eight) respondents from March to April 2026. The analysis tests used were univariate, bivariate, and multivariate analyses with logistic regression tests. Results: The research results showed that age with a p-value of 0.098 (p > 0.05), gender p-value 0.098 (p > 0.05), ease of use p-value 1.000 (p > 0.05), user attitude p-value 0.147 (p > 0.05), intention to use p-value 0.780 (p > 0.05), and user satisfaction p-value 0.659 (p > 0.05) were not related to the use of the M-JKN online queue. Education level had a p-value of 0.004 (p < 0.05) OR = 9.42 95% CI = 1.597–21.308, and perceived usefulness p-value 0.004 (p < 0.05) OR = 9.20 95% CI = 1.54–8.79 were related to the use of the M-JKN online queue. Multivariate analysis identified the education level aspect OR = 5.83; 95% CI = 1.597–21.308; p = 0.008 as the dominant factor associated with the utilization of the M-JKN Online Queue . Conclusion: The conclusion of this study is that service quality dimensions, particularly educational level and perceived usefulness, play a significant role in increasing the utilization of the online queue system. It is recommended that the community health center focus on these two dimensions to enhance the utilization of the M-JKN online queue system.
Co-Authors Dianita Ekawati Komariah Komariah Robiyatul Adawiyah