Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Interdental Jurnal Kedokteran Gigi (IJKG)
Anak Agung Gde Putra Mahendra
Master of Public Health Program, Faculty of Medicine, Udayana University, Bali, Indonesia
Biochemistry, Genetics & Molecular Biology Dentistry Medicine & Pharmacology Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Relationship Between Online Reservation Quality Through the Mangusada Mobile Application and Outpatient Satisfaction at Mangusada Regional Hospital, Badung Regency Anak Agung Gde Putra Mahendra; Cokorda Bagus Jaya Lesmana; Pande Putu Januraga
Interdental Jurnal Kedokteran Gigi (IJKG) Vol. 22 No. 2 (2026): Interdental Jurnal Kedokteran Gigi (IJKG)
Publisher : Fakultas Kedokteran Gigi, Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46862/interdental.v22i2.13846

Abstract

Introduction: The online reservation system implemented through the Mangusada Mobile application aims to enhance efficiency and improve patient satisfaction in outpatient care; however, system quality and user-related challenges may influence patient experience. This study examined system quality using the End User Computing Satisfaction (EUCS) model, levels of outpatient satisfaction, user constraints, and the relationship between system quality and outpatient satisfaction. Materials and Methods: A quantitative correlational survey was conducted among users of the Mangusada Mobile application. Results and Discussion: Findings showed that all EUCS dimensions scored above 80% and were categorized as “very satisfactory,” with the highest score in content (86.02%) and the lowest in timeliness (80.25%). Most patients reported high satisfaction with outpatient services, particularly in tangibles, reliability, responsiveness, empathy, and assurance. The most frequent constraints were internet connectivity issues (48.27%), user-related difficulties (30.94%), and technical problems (20.79%), which affected perceptions of timeliness. A significant association was found between online reservation quality and outpatient satisfaction (p < 0.001), with patients who perceived good system quality being 7.277 times more likely to be satisfied. Conclusion: These findings highlight that online reservation system quality is a critical determinant of outpatient satisfaction.
Co-Authors Cokorda Bagus Jaya Lesmana Pande Putu Januraga